Customer Support Specialist

[Job Description] Initial Job Responsibilities: Our customer support team is a multinational team providing support in 19 languages. We are seeking someone to provide high-quality support to Vietnamese-speaking customers. As a Customer Support Specialist, you will communicate with customers via chat, supporting those who wish to purchase Japanese products, from everyday necessities to rare collector's items. * Handling customer inquiries in multiple languages, primarily Vietnamese (no phone calls, chat support only) * Collaborating with other teams and reporting during complaint handling * Managing remote operators (part-time) * Other related tasks (translation, etc.) * Job responsibilities may change in the future. Details will be provided during the interview. [Recruitment Background] Organizational Expansion [Attractive Points] * We are a global company with staff from over 30 countries! Working Hours * Shift system: Schedules are created on a monthly basis. (Sundays off) * Working hours: 9:15 AM - 6:15 PM (8 hours of work/1 hour break) * Flexible working hours available: You can choose your start time between 7:00 AM and 10:00 AM. You can take up to 2 hours of break per day. * During the approximately 2-month training period after joining the company, standard working hours will apply. Job Requirements [Required Qualifications] * Experience in customer support * Experience working in a corporate or team environment (1 year or more) [Preferred Qualifications] * Language skills other than Vietnamese, Japanese, or English * Experience in customer support in the cross-border e-commerce industry * Translation experience * Basic HTML knowledge [Ideal Candidate Profile] * Efficient Thinking and Execution: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office. * Team Player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals. * IT Literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to proactively learn new tools and software to improve work efficiency. * Global Perspective: Ability to work in a diverse workplace environment composed of members with different ages, nationalities, cultures, and work ethics. Language Levels * English Level: Business Conversation Level (TOEIC 735-860) * Japanese Level: Business Level (JLPT Level 2 or N2) * Chinese Level: None * Vietnamese Level: Native Level Salary & Benefits * Annual Salary: ¥3,600,000 - ¥4,100,000 * Monthly Salary: ¥250,000 - ¥280,000 * Overtime pay is paid separately in full. * Bonus: Twice a year (paid in June and December) * Salary Increase: Once a year * Transportation Allowance (up to ¥30,000 per month) * Comprehensive social insurance (employment insurance, workers' compensation insurance, health insurance, employee pension insurance) * Training program available (job-specific/level-specific training) * Japanese/English lessons available * Company club activities available (karaoke, day trips, etc.) * Monthly company events held * Free tea/coffee available Holidays • Complete two-day weekend (shift system) • Year-end and New Year holidays (4 days) • Paid leave: 26 days granted from the first year • Bereavement leave • Maternity leave • Childcare leave • Menstrual leave *Except for the year-end and New Year holidays, public holidays are working days. Job Contract Period Full-time employee (no fixed term), with a 3-month probationary period. Nearest Station: Chuo Ward, Osaka City (Nearest station: Sakaisuji-Hommachi Station)