Event Service Liaison
Job Summary
The Event and Service Specialist serves as the primary on-site or online point of contact for event organizers. Responsibilities include coordinating with internal service teams like catering and technical production to ensure seamless event execution. The role involves troubleshooting last-minute issues and managing logistics to ensure client satisfaction.
Responsibilities
- Serve as the primary on-site/online point of contact for event organizers.
- Coordinate with internal departments including catering, security, and technical production.
- Troubleshoot issues and handle last-minute changes on the day of the event.
- Provide technical support for online events including streaming and slide management.
- Generate post-event reports and analyze event data.
Required Skills
- Business level English and Japanese proficiency
- Proficiency in Google Workspace (G-Suite)
- Minimum 1 year of professional work experience
- Knowledge of event production or media distribution software
- Strong interpersonal and coordination skills
Job Details
Job Description
The Event and Service Specialist (ESS) is the on-site (or online) point of contact for event organizers on the day of the event. Working with team members and service lines (catering, security, technical production, and other internal sections) to ensure the event is ready, they will handle last-minute changes and issues on the day, and will provide on-site logistics and simple production support.
Key Responsibilities:
1. Respond to inquiries from organizers on the day of the event (including in-person and online).
2. Serve as the on-site point of contact for clients during the event.
3. Coordinate in advance with the Event Manager (EM) and service partners to ensure proper execution and provision of services in each area of event support, such as catering, audio/visual production, security, and transportation/movement.
4. Review on-site needs before the event and reconfirm and clarify any concerns.
5. Event-day support includes: Standing on-site or on-call at any time; Troubleshooting issues that arise and consulting with appropriate internal partners for advanced cases; Assisting with the day of the online event (pre-preparation, slide manipulation, music playback, managing streaming and recording, etc.).
6. Communicating additions and changes to relevant information to the event team, including the Event Manager and service line (e.g. warranty changes, schedule changes, etc.).
7. Creating reports on on-site events, including data after the event.
Job Requirements:
[MUST]
- Business level English and Japanese.
- Over 1 year of work experience.
- Experience using G-suite/Google Workplace for work (Google Drive, Slides, Docs, Spreadsheet, Meet, Chat, Calendar, Gmail, etc.).
[WANT]
- Experience in planning, managing, producing, and marketing events, or agency work (event coordinator, event manager, project manager, production desk, producer, director, etc.).
- Basic knowledge of production technology.
- Interest in SNS and video distribution platforms.
- Experience using software related to events and distribution, such as Final Cut Pro, Premiere Pro, Adobe CC, Stream Yard.
- Keynote, Microsoft Office.