Steward Events Hospitality
Job Summary
The Steward position supports the Events and Hospitality Team at the British Embassy Tokyo in delivering high-level events. Responsibilities include providing professional hospitality services, facility maintenance, and administrative tasks. The role requires bilingual proficiency in English and Japanese and a commitment to professional hospitality standards.
Responsibilities
- Provide high-level guest services and hospitality
- Set up venues for meetings and official events
- Conduct facility cleaning and laundry tasks
- Manage inventory for supplies and tableware
- Perform administrative and procurement duties
Required Skills
- Bilingual: English (Business) & Japanese (Fluent/N1)
- Strong communication and teamwork
- Basic computer literacy (MS Office)
- Hospitality experience preferred
- High sense of responsibility
Job Details
Main Purpose of Job:
The Events and Hospitality Team at the British Embassy Tokyo delivers a diverse programme of events that advance the UK’s strategic objectives in Japan. As a Steward, your core duty will be as a member of the Events and Hospitality Team to provide a wide range of guest services in the busy Ambassador’s Residence at the British Embassy, Tokyo. You will support the effective running of event operations including business meetings, breakfast meetings, business lunches, high level dinners, seminars, receptions and other special events. Other responsibilities include the facility maintenance/cleaning, laundry and inventory. Day to day, you will work in coordination with the Events and Hospitality Manager, Events and Hospitality Officers, chefs, stewards, the Ambassador’s Private Office and other teams to ensure events are delivered smoothly.
Duties and Responsibilities:
- Hospitality (45%): Take on aspects of food and beverage service delivery. Prepare tables for sit down meal functions and set up the venue for seminars, receptions and special events (including moving furniture).
- Facility Maintenance (40%): Take on general cleaning and polishing duties in official and back areas. Carry out simple laundry and ironing duties. Conduct inventory checks of Residence supplies, silverware, glassware, and crockery.
- Administration (10%): Build a good understanding of the Residence guidance and the calendar coordination. Deal with incoming emails and requests. Carry out procurements of appliances and simple accounting duties. Manage your monthly timesheet and report to your Line Manager.
- Corporate Duties and crisis preparedness (5%): Take on corporate tasks and roles that contribute to Japan Network objectives, proactively working with members of other teams. Contribute to the Embassy’s crisis preparedness and response.
Job Requirements:
- Good communication and team working skills
- Commitment to new challenge and strong sense of responsibility
- Interest in British culture, customs, food and drinks
- Basic computer skills (Word, Excel, outlook emails)
- Language Requirement: This role requires written and spoken proficiency in both English and Japanese. Fluency (minimum of C2 level for CEFR framework) in Japanese language and business level (minimum of high B2) in English or vice versa.
- Desirable: Experience in working in hospitality industry; Face to face customer relations in English.
Working Hours & Conditions:
- 37.5 hours per week (Flexible working hours available)
- Overtime may be required
- Monthly basic salary: 359,000 JPY
- Commuting allowance up to 35,000 JPY
- 1 month salary bonus equivalents payable in June and December