Overseas CRM Staff

Date PostedJuly 15, 2026LocationOmotesando, Minato-ku, Tokyo, JapanCompanyHELENE GroupSalaryJPY 4500K - JPY 5000KTypeeducation/training/language specialist - interpreter customer service - customer support sales/ae - mr/medical field sales

Job Summary

HELENE Group is seeking a trilingual CRM staff member to support international patients in the field of regenerative medicine. The role involves managing inquiries, providing medical interpretation, and delivering high-end customer service. Candidates must be fluent in Japanese, English, and Indonesian.

Responsibilities

Manage overseas customer inquiries via email and social media.
Provide medical interpretation between doctors and international patients.
Handle administrative tasks related to CRM and departmental support.

Required Skills

Japanese (N1 level)
Advanced English
Fluent Indonesian
3+ years professional work experience
Medical interpretation experience (preferred)

Job Details

Job Description: At a regenerative medicine clinic that leads the world in stem cell therapy, you will be responsible for serving patients and clients from Indonesia and other ASEAN countries, as well as Europe, the Americas, and other English-speaking countries. Attractions of this position: - Opportunity to learn cutting-edge medicine: You will be involved in the cutting edge of regenerative medicine business at "HELENE BioMed Group," a world leader in stem cell therapy. - Fully utilize your trilingual strengths: You will have the rewarding opportunity to support clients from around the world, including ASEAN countries, Europe, and the Americas, using your proficiency in Indonesian, English, and Japanese. - First-class, high-end customer service skills: You will gain experience in first-class customer support and hospitality through interpretation and CRM for affluent and international clients visiting the clinic. Specific Job Responsibilities: - Inquiry Handling (CRM Operations): Handling inquiries from overseas customers via email and various social media platforms, and providing counseling support. - Interpretation Services for Patients Visiting the Clinic: Providing interpretation services for patients visiting from overseas (acting as a bridge between doctors/staff and patients). - Other Support Duties: Administrative tasks related to customer relationship management (CRM) and various support tasks within the department. Working Hours: - 10:00 AM - 7:00 PM (including a 1-hour break) - Fixed hours from Monday to Friday (weekends and public holidays off) - Two days off per week Job Requirements: Required Qualifications: - Japanese N1 level - Advanced English level - Fluent Indonesian level - 3+ years of professional work experience Preferred Qualifications: - Experience in medical interpretation - Customer support/customer service experience - Sales experience - CRM experience Salary & Benefits: - Monthly salary: ¥290,000 - ¥330,000 - Annual income: ¥4,500,000 - ¥5,000,000 - Bonus: Yes - Salary increase: Yes - Social insurance: Comprehensive social insurance coverage - Commuting allowance, monthly meal allowance, company socializing allowance - Probationary period: 3 months - Holidays: Complete two-day weekend, bereavement leave, winter/summer holidays, paid leave.