SaaS Customer Success Manager

Job Description We have a position where you can leverage your experience in continuous on-the-ground improvement to solve customer problems in customer success. Have you ever felt a desire to address deeper customer issues, based on your experience in operations management, including team management, or team building in BPO? At our company, we position "operational improvement" itself as an integral part of customer success, based on the knowledge cultivated through customer support and other customer-facing activities. We value creating sustainability by changing the structure of the workplace, rather than focusing on superficial numbers. You can now use the experience you've gained from identifying problems in your daily work and experimenting for the sake of customers to address the core issues of our customers. 【Many skills you can utilize, such as project management, team leadership, and customer negotiation!】 ・Experience in managing projects ・Experience as a team leader ・Experience in negotiating with clients Job Responsibilities ・Understanding and analyzing customer product usage ・Proposing improvements to promote usage ・Supporting operational review and systematization ・Sharing knowledge and providing ongoing support to customer representatives Work Requirements [Required Skills] 🔸 Experience in customer service or operational improvement (2 years or more) 🔸 Experience in training team members (1 year or more) [Preferred Skills] 🔸 Management experience in BPO or call centers 🔸 Experience in people management tailored to business design 🔸 Experience in systematizing business improvement 🔸 Experience in tool/system implementation [Desired Candidate Profile] 🔸 Someone who sincerely listens to customer and on-site feedback and strives to grasp the essence of the problem 🔸 Someone who can accurately understand the current situation and independently think of better systems and operations 🔸 Someone who can formulate hypotheses based on numbers and data and continuously make improvements 🔸 Someone who can connect their own growth to the results of customers and the team [Salary Details] 🔸Monthly salary: ¥340,000 - ¥460,000 🔸Monthly salary includes fixed overtime pay (30 hours per month: ¥62,000 - ¥83,900). 🔸Overtime exceeding the fixed hours will be paid separately. 🔸Salary will be determined based on experience and skills. [Probationary Period] 🔸Probationary Period: 6 months (No changes to conditions) [Benefits] 🔸Complete social insurance (workers' compensation, employment insurance, health insurance, employee pension) 🔸Health checkups and influenza vaccination subsidy 🔸Paid leave and hourly paid leave system 🔸Commuting Allowance (Up to 30,000 yen per month) 🔸Employee Stock Ownership Plan and various leave systems (Maternity, Paternity, Childcare, Caregiving) [Holidays] Annual holidays: 122 days. Saturdays, Sundays, and national holidays off, including year-end and New Year holidays and Golden Week.