Customer Support QA

Duties related to customer support quality management: - Monitoring agent responses and providing guidance based on the monitoring results - Analyzing responses (voice and text) to improve customer service to enhance customer satisfaction - Planning improvement measures based on the analysis results and collaborating with team leaders - Attending internal and external meetings and preparing materials - Performing other related tasks and assignments as assigned by superiors as needed Working Hours: - 8 hours of work between 8:00 and 21:00 (5 days a week, including weekends and holidays) Job Requirements: - Experience working in a quality assurance (QA) role - English skills (CEFR B2 level, TOEIC score of 750 or above) - Strong leadership skills - Empathetic communication skills with customers, clients, and team members, including operators - Time management skills with the ability to organize and prioritize tasks - Effective problem-solving skills - Ability to work efficiently and in an organized manner as a member of an organization - Basic Microsoft Office skills (chat, email, analysis, document creation) - Those who want to advance their management careers and seek a job that allows them to grow - Those who embrace change and embrace new challenges and experiences English Level: - Business Conversation Level (TOEIC 735-860) Japanese Level: - Native Level Other Conditions: - Overtime pay (fully paid) - Complete social insurance (health insurance, employee pension insurance, employment insurance, workers' compensation insurance) - Regular annual salary increases - Employee referral program (congratulatory bonus) - Free English learning program - Safety confirmation system ANPIC introduced - Full-time employment promotion system - Continued employment bonus system - Health checkup (half-day paid leave granted) - Amazon gift certificate upon joining - Two-day weekend (8-9 days off per month) - Comprehensive leave policy (Paid vacation, Special vacation, Maternity/Childcare leave, Nursing care, etc.) - Dress code/hairstyle/hair color are optional - Online and offline events are held as needed Contract Period: - Full-time employee (6-month trial period)