IT Team Lead
Job Summary
The IT Team Lead will oversee daily support operations at the Tokyo office, managing a team of technicians to resolve system and software issues. You will be the primary point of contact for IT support, ensuring service requests are handled efficiently and equipment stock is maintained. The role requires strong coordination with internal teams and external vendors to maintain a stable IT environment.
Responsibilities
- Manage IT support operations
- Supervise support team and tasks
- Resolve system/software issues
- Maintain IT inventory and stock
- Coordinate with vendors and engineers
Required Skills
- 3-5+ years IT support experience
- Team leadership experience
- Issue-tracking system proficiency
- Native Japanese & Business English
- Network and hardware troubleshooting
Job Details
Job Responsibilities:
• Main person for all IT support work at the office.
• Supervise the support team and distributed daily tasks.
• Resolve system, desktop, and software issues for end users.
• Monitor service requests and maintain timely issue resolution.
• Keep track of systems, accessories, and stock.
• Work with outside engineers and vendors when needed.
Job Requirements:
• Background in technical helpdesk or end-user support roles.
• Good knowledge of issue-tracking systems and IT processes.
• Prior experience in leading or handling a support team.
• Understanding of device records, stock checks, and equipment control.
• Basic understanding of internet and network problem fixing.
• Communication Skills in Japanese and English.
• Bachelor’s degree in IT, Computer Science, or related field (preferred).
• 3–5+ years of experience in IT support / desktop support / service desk.
• English Level: Business Conversation Level (TOEIC 735-860).
• Japanese Level: Native Level.