Front Desk Supervisor
Job Summary
The Front Desk Supervisor manages daily front office operations, ensuring exceptional service for all guests and VIPs. Responsibilities include resolving guest complaints, handling emergencies, and overseeing staff training and development. This role supports the Front Office Manager and Duty Manager to maintain high standards of hospitality.
Responsibilities
- Manage daily front desk operations
- Provide VIP guest assistance
- Handle complaints and emergencies
- Train and develop staff
- Support Front Office Management
Required Skills
- 5+ years hotel front office experience
- Business English proficiency
- Fluent Japanese (JLPT N1)
- Opera system proficiency
- Supervisory or management experience
Job Details
Job Description
- General front desk duties
- Customer service and assistance to customers and VIPs, and special requests
- Handling complaints and emergencies
- Staff training and development
- Assisting the Front Office Manager and Duty Manager
Working Hours
- Two-day weekend shift system (8 hours of actual work)
- Shift examples: 7:00 AM - 4:00 PM, 11:00 AM - 8:00 PM, 1:00 PM - 10:00 PM, and other multiple shifts available
Job Requirements
[Experience]
- Manager or in-charge experience in the hotel accommodation department is preferred.
- 5+ years of experience in a club lounge, front desk, or equivalent role in the hotel accommodation department.
- New challenges welcome.
- Develop skills in a diverse work environment.
[Language]
- English proficiency required.
- Chinese and Korean proficiency welcome.
[Hotel System]
- Opera user skills preferred.
- English Level: Business Conversation Level (TOEIC 735-860)
- Japanese Level: Fluent (JLPT Level 1 or N1)
Salary
- Monthly salary starting at ¥280,000
- Preferential treatment based on experience
- Probationary period available
- Transportation expenses fully reimbursed
- Bonuses available
- Salary increases available
Benefits
- Comprehensive social insurance coverage
- Various education and training programs
- IHG accommodation discount program
- Fixed bonus (paid twice a year in July and December)
- Annual paid vacation (after probationary period)
- Special leave (congratulatory/condolence leave, birthday leave, personal illness leave, etc.)
- Transportation expenses fully reimbursed
- Car commuting permitted (employee parking available)
- Uniform provided
- Lockers and showers available
- No smoking inside the building
Holidays
- Number of public holidays per year: 120 days (9-11 days per month)
- Annual paid leave: Granted after completion of probationary period (3 months)
- Other special leave: Birthday leave, personal sick leave, etc.
Job Contract Period
- Full-time employees