Executive Concierge
Job Summary
We are seeking a sophisticated concierge professional to provide high-quality life support and hospitality services at exclusive member-only business lounges in Marunouchi and Ginza. The role involves managing personalized VIP services, life support coordination, and community planning for high-profile individuals. You will work as a key partner in maximizing the value of people and spaces through attentive communication and professional service design.
Responsibilities
- Provide personalized life support and concierge services to VIP members.
- Manage front desk operations and VIP guest hospitality in premium lounges.
- Plan and execute community engagement events and programming.
- Collaborate with internal teams and experts to provide professional solutions.
Required Skills
- 3+ years in luxury service, hospitality, or airline industries.
- Business-level English (TOEIC 700+).
- Fluent Japanese (JLPT N1).
- Strong interpersonal and active listening skills.
- Proficiency in Microsoft Office suite.
Job Details
### Job Description
**1. Private Concierge Services (Life Support)**
- Assist with childcare, elder care, health, housing, education, hobbies, and personal gifts.
- Address private concerns by providing information, organizing options, and collaborating with in-house researchers and partner experts to find effective solutions.
- Build trust through continuous, careful communication to design support tailored to individual needs.
**2. Hospitality in Premium Facilities and VIP Areas**
- Manage front desk and in-house support in member-only clubs and high-grade office floors.
- Handle facility usage and reservations.
- Provide personalized service for VIP guests.
- Design and execute seamless operations that consistently exceed expectations.
**3. Community Management and Planning**
- Promote interaction among members to revitalize the community.
- Plan and manage events and programs.
- Develop communication designs that cultivate a positive atmosphere and culture.
- Maintain a perspective that enhances the long-term value of the space.
### Working Hours
- Varies by location (8 hours work / 1 hour break).
- Marunouchi Location: Weekdays (Mon-Fri) ① 8:30 AM - 5:30 PM, ② 9:30 AM - 6:30 PM.
- Ginza Location: Tuesday to Saturday ② 9:45 AM - 6:45 PM.
### Job Requirements
- Practical experience in customer service or the service industry (approx. 3 years+), such as luxury hotels, airport lounges, VIP service, or airline cabin crews.
- Business-level English proficiency (Marunouchi: TOEIC 700+; Ginza: Business level).
- Strong listening and interpersonal communication skills to uncover latent needs.
- Basic PC skills (Email, Word, Excel, PowerPoint, web search, reporting).
- Fluent Japanese (JLPT N1).
### Salary Structure
- Annual Salary: ¥4,000,000 - ¥5,500,000.
- Monthly Salary: ¥333,333 - ¥458,333.
- Basic Salary: ¥279,983 - ¥384,976.
- Fixed Overtime Allowance (25 hours): ¥53,350 - ¥73,357.
### Holidays
- Two days off per week.
- Marunouchi: Saturdays, Sundays, and public holidays.
- Ginza: Sundays, Mondays, and public holidays.
- Year-end, New Year holidays, and paid leave.