Chinese Customer Support

[Job Description] Initial Job Responsibilities: You will be responsible for acting as a "bridge" between Customer Support (CS) and the warehouse operations at the logistics center. This is not a desk job; it's a position where you'll need to understand the situation on the ground and quickly translate customer requests into tangible results. You will control the "heart of logistics," connecting the CS team (Japan), on-site staff, and the China base. [Specific Job Responsibilities] ・On-site Instructions and Coordination: You will accurately convey requests from the CS team in China (such as product details confirmation and packaging instructions) to warehouse staff and manage their execution. ・Shipping and Arrival Trouble Handling: You will respond to inquiries such as "the package hasn't arrived" or "the wrong product was received" by checking on-site inventory and conditions in real time, and providing answers and solutions. ・Inspection and Photo Shooting: Responding to customer requests to "check the condition of the product," you will take photos of the product on-site, verify the logo, and submit a report. ・Operation Coordination: Providing flexible instructions for handling individual orders. ・Collaboration with China Bases: Communicating information with customer support staff in China (e.g., Beijing base) using chat and PC tools at a native-level speed. [Working Hours] • 5 days a week (shift system) • Flexible working hours (standard working hours: 9:00 AM - 6:00 PM) • Core time: Yes (10:00 AM - 4:00 PM) • Break time: 60 minutes • Overtime: Yes (approximately 30 hours per month) [Job Requirements] [Required Conditions] * At least one year of customer support experience * Comfortable with basic PC input, chat tools, and email correspondence * Experience working in Japan [Preferred Conditions] * Experience in the logistics industry or warehouse operations (approximately half of the work involves on-site work) * Experience in e-commerce related work (shop management, order management, e-commerce customer support, etc.) [Ideal Candidate Profile] * Ability to respond honestly and in a consistent tone without becoming emotional * Proactive attitude in identifying and resolving issues * Ability to adapt flexibly to changes * Ability to work smoothly with internal and external stakeholders, build trusting relationships, and communicate constructively [Language Requirements] * Japanese Level: Fluent (JLPT Level 1 or N1) * Chinese Level: Native Level [Salary and Benefits] * Annual Salary: ¥3,500,000 - ¥5,000,000 * Monthly Salary: ¥290,000 - ¥416,000 (Includes 45 hours of deemed overtime) * Bonus: Performance-based bonus available * Salary Increase: Yes (Twice a year: January, July) * Transportation Allowance: Up to ¥25,000 per month * Complete Social Insurance * Employee Benefits and Welfare Services provided [Holidays] • Two days off per week (Saturday and Sunday) • Public holidays • Refreshment leave, Birthday leave, Maternity/Childcare leave, Caregiver leave, Paid leave, Bereavement leave • Annual holidays: 120 days or more