Desktop Support Engineer

Job Description Responsibilities : • Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. • Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. • Receive, stock, ship/install hardware (computers and peripherals) from their site to users at their site or stationed remotely. • Ensuring AMDB/CMDB accuracy is maintained based on device status for the site(s). • Smart hands support for infrastructure devices. • Troubleshooting network connectivity issues following instruction and guidance from L2/L3 teams. • Performs repairs on computers, laptops, printers and any other authorized peripheral equipment • Coordinates with respective IT OEM vendors in case of hardware related issues on computers. • Create documentation for processes and procedures of day-to-day work. Creating KB articles. • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc. • Adhering to SLAs. • ITIL Processes awareness and adhering to ITIL process workflow. • Reporting to the HCL Track Lead / Team Lead. Working Hours 8:00 - 17:00 Job Requirements Required Skills/Qualifications: • Minimum 5yrs hands on dedicated experience as deskside/Onsite support/local IT engineer • Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. • Strong experience in troubleshooting Office suite, MS office, O365 (Outlook, Word, Excel, PowerPoint etc). • Strong desktop support knowledge including hardware, software, and networking concepts • Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. • Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). • Knowledge of windows Image build process and SCCM deployments, Autopilot and InTune. • Understanding of concepts of Active Directory, Azure AD, Exchange Mailboxes, Distribution lists. • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. • Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld –Android & IOS support knowledge. • Strong customer service skills • Excellent communication and conversation skills (Verbal and Written) and good documentation skills. • Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility • Might need to travel to other sites based on demand and requirements. English Level Business Conversation Level (TOEIC 735-860) Japanese Level Business Level(JLPT Level 2 or N2) Holidays Complete two-day weekend (Saturday, Sunday, and public holidays) Paid leave Bereavement leave Childcare leave Sick leave Job Contract Period Full-time employment Nearest Station Noyori-cho, Toyohashi City, Aichi Prefecture