CRM Staff

Job Description ■You will work at the regenerative medicine clinic of the HELENE BioMed Group, a global leader in stem cell therapy, where you will handle inquiries from overseas customers (via email and various social media channels) and act as an interpreter during visits. The primary languages used will be English and Japanese, but Korean will also be available for Korean customers upon reservation. [Attractive Points] ■You will gain first-class customer service experience at a cutting-edge medical clinic. Half of our employees are foreign nationals, creating a global environment. Working Hours: 10:00-19:00 (regular working hours 8 hours) Break: 60 minutes Overtime: Yes Job Requirements [Required] ■ Bachelor's degree or higher ■ Fluent in English + Fluent in Japanese (N1 level) ■ Fluent in Korean ■ 3+ years of customer service experience [Preferred] ■ Experience in English-Japanese interpretation/translation ■ Experience in customer support/customer service ■ Experience serving high-net-worth clients Salary & Benefits [Employment Type] Monthly salary [Remarks] Monthly salary: 300,000-330,000 yen/month [Allowances] Commuting allowance (paid according to company regulations) Comprehensive social insurance Bonus available 4 days of summer vacation 4 days of year-end and New Year holidays Bereavement leave Meal subsidy system (up to 8,100 yen per month) Company social interaction subsidy system available Holidays [Holidays] 125 days (Breakdown) Complete two-day weekend system; Wednesday or Saturday off depending on shift (Sunday is a fixed day off, public holidays are also days off) [Paid leave] Yes (10-20 days) Work Location ① Omotesando Helene Clinic (Monday, Tuesday, Thursday, Friday) Aoyama OHMOTO Building, 3F, 5-9-15 Minami-Aoyama, Minato-ku, Tokyo ② Headquarters Office (Wednesday) Lattice Aoyama Square, 8F, 1-2-6 Minami-Aoyama, Minato-ku, Tokyo