Customer Service Trainer

Job Description This is a recruitment for a support staff position in a new department at a foreign-owned smartphone manufacturer: pre-purchase customer support. You will be responsible for planning and implementing training for tele-performance employees (new and existing operators) in client projects. • Training Implementation: Conducting basic training for new hires and skill-up/follow-up training for existing operators. • Growth Curve Management: Developing a 90-day growth curve from training and supporting its achievement. • Information Sharing: Catching up on the latest information shared and updated by the client and communicating it accurately and clearly. • Material and Curriculum Creation: Creating training materials and refining the curriculum to effectively achieve learning objectives. • Coaching and Support: Providing individual coaching and constructive feedback to improve operators' skills and performance. • Meeting Attendance: Attending relevant internal and external meetings. • Other related tasks as instructed by your supervisor. • Developing a 90-day growth curve from training and supporting its achievement. Working Hours 9:00-21:00 (Monday-Friday) & 9:00-18:00 (Saturday-Sunday), 8 hours of actual work within these hours (5 days a week, including weekends and holidays) Two days off per week (8-9 days off per month depending on shift) *Requests for days off can be discussed. Job Requirements • Work Experience: Experience as a trainer, instructor, or equivalent guidance and training experience (experience in call centers or customer support is a plus) • Japanese Language Skills: Business-level or higher polite Japanese and the ability to use appropriate honorifics • Business Understanding: Ability to accurately and deeply understand products and support processes and to communicate them clearly and concisely • Communication and Guidance Skills: Ability to communicate and interact with trainees in an easy-to-understand manner, supporting each individual trainee • Flexibility (Adaptability): Ability to flexibly change teaching methods and approaches according to the trainee's level of understanding and learning style • Problem-Solving Skills: Ability to calmly find solutions to difficulties encountered during training and questions from the field • Find fulfillment in supporting the growth of others and teaching • Are highly motivated to grow and advance their careers • Can positively enjoy a rapidly changing environment and new challenges • Value teamwork and can work collaboratively with others English Level: Daily Conversation Level (TOEIC 475-730) Japanese Level: Native Level Benefits and Welfare: ■Overtime pay (fully paid) ■Comprehensive social insurance (health insurance, employee pension, employment insurance, workers' compensation insurance) ■Annual salary increase ■Employee referral program (bonus payment) ■Free English learning program ■Implementation of ANPIC safety confirmation system ■Continued service bonus system ■Health checkup (half-day paid leave provided) ■Casual dress code/hairstyle and hair color ■Online and offline events held regularly Holidays Complete two-day weekend system (8-10 days off per month) *Shifts are decided one month in advance, allowing for flexible scheduling. [List of Special Leaves] Paid leave (10 days in the first year, maximum 20 days) ■Paid leave ■Special leave ■Maternity leave/Childcare leave ■Caregiver leave ■Nursing leave ■Menstrual leave Job Contract Period: contract employee