Customer Success Enterprise SaaS

Job Description This is an Account Manager position (Customer Success experience required) for our AI SaaS delivered to enterprise companies. You will be responsible not only for supporting the implementation and promoting the use of our service for existing customers, but also for: * Business process reform consulting * Proposals to management * Driving company-wide deployment * Upselling and cross-selling * Providing feedback for product improvement Recruitment Background Currently, our service is used by many large companies, but its use is still limited to certain departments. Going forward, we are in a phase of expanding from a single-department tool to a company-wide platform including: * Business divisions * DX promotion departments * Corporate planning * Group companies Therefore, we are seeking an enterprise CS experienced individual who can deeply understand our customers' business challenges and lead the expansion of usage and the promotion of transformation. Job Description • Supporting transformation for enterprise clients • Developing implementation expansion strategies for each client • Proposing solutions based on management challenges • Redesigning business processes • Promoting company-wide and group company deployments • Customer success • Onboarding • Promoting utilization • Supporting adoption • Churn prevention • Account expansion • Upselling • Cross-selling • Proposing expanded usage scope • Product improvement • Identifying customer challenges • Collaborating with the development team • Contributing to the planning of new features and businesses Attractiveness of this Job ① Clients are leading Japanese corporations You will primarily be responsible for large enterprise companies. You will have many opportunities to discuss with department heads, business leaders, and management, gaining experience in making proposals at the decision-making level. ② Going beyond the scope of CS In addition to operational support like typical CS, you will be involved in: • Consulting • Account strategy • DX promotion • Solving management challenges ③ At the forefront of AI/DX As we are in a phase of transforming corporate business operations with AI, you will be deeply involved in AI utilization and DX promotion. ④ Opportunity to be involved in product development As you will be in a position to directly deliver customer needs to the development team, you can influence the evolution of the product. ⑤ Wide range of career opportunities In the future, you can advance your career to positions such as: ・Senior Account Manager ・Manager ・Business Unit Head ・Product Manager ・Marketing and more.