Housekeeping Officer

Job Overview The Housekeeping Officer performs day-to-day housekeeping tasks. The team works together to improve the service every day for the owners and guests to experience the best hospitality in Setsu Niseko. Responsibilities and Duties： The key tasks that are required of this person include: ■Handling guest requests (delivery amenities, towels) ■Room inspection for arrivals, showrooms ■Room damage check after check out ■Updating cleaning report ■Inventory check for linen and amenities ■Room cleaning (Bed making, kitchen, bathroom, living room cleaning) if required by operations ■Storing of housekeeping supplies when new supplies are delivered ■Ensure housekeeping carts are clean, well stocked and well organiszed ■Ensure linen is delivered and sorted according to distribution areas ■Ensure outgoing linens are ready for linen supplier to be picked up ※Room cleaning itself is outsourced to a partner housekeeping company, and our team's main responsibilities are room inspections, quality checks, and coordinating with the outsourced cleaning company. Japanese language proficiency is essential, as regular communication and coordination with our outsourced housekeeping company is conducted in Japanese. Reports to: Setsu Niseko Housekeeping Manager Working Hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week. Job Requirements ■Previous Housekeeping experience ■Like to keep things clean and tidy ■Understand Setsu Niseko’s vision for customer service and be committed to its delivery ■Be an excellent, flexible, inspirational and involved team player ■Ability to set priorities and work to deadlines with close attention to detail ■Always be punctual and considerate of fellow work colleagues ■Visa status permitting work in Japan English Level Fluent (TOEIC 865-) Japanese Level Fluent(JLPT Level 1 or N1) Employment Benefits ■Monthly salary: ¥230,000 ~ ¥280,000 (plus annual discretionary bonus) ■Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year, and 6 months of employment ■Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc ■Individual Seasonal HANAZONO Grand Hirafu lift pass ■Japanese Health Insurance and Pension according to the law ■Commuting allowance to and from your home to work, capped at ¥45,000 per month ■Retirement plan (After 10 years of service) ■Relocation expenses paid (up to ¥200,000 from outside of Hokkaido and ¥100,000 from within Hokkaido, based on actual expenses) Holidays Shift schedule ※During peak season, a shift schedule may apply to cover weekends and public holidays Paid time off: 10 days after 6 months, rest follows according to labor laws Birthday leave: 1 day off during your birthday month Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year Seasonal flexibility: Many team members take extended vacations during the green (summer) season “Special leave for life events (e.g., childbirth, leave for family loss, child’s wedding, etc.)”