Business Improvement Specialist

Date PostedAugust 18, 2026LocationAsia Japan Tokyo SetagayaCompanyRakuten Group, Inc.SalaryJPY 6000K - JPY 10000KTypeplanning/marketing/pr - personnel planning logistics/retail/consumer/fashion - shop management/supervisor planning/marketing/pr - research & analysis

Job Summary

We are seeking a Business Improvement Specialist for the Energy Division to drive operations and marketing for "Rakuten Denki" at Rakuten Mobile Shops nationwide. You will be responsible for training store crews, improving sales processes, and utilizing data to set and manage KPIs. This role offers data-driven challenges and diverse career growth opportunities within headquarters.

Responsibilities

  • Training of Rakuten Mobile store crew
  • Business improvement of sales and explanation processes
  • Identifying issues and formulating solutions to promote in-store sales
  • Setting, managing, and improving KPIs

Required Skills

  • At least 3 years of experience in sales promotion, store operations support, training, or personnel development at a multi-store company
  • Experience improving performance using store sales data and operational improvements
  • English proficiency at Business Conversation Level (TOEIC 735-860)
  • Japanese proficiency at Fluent level (JLPT Level 1 or N1)

Job Details

Job Description Hiring for Expansion! With steadily growing revenue, we aim to further strengthen our marketing operations! You will be responsible for overall business improvement related to the sale of "Rakuten Denki" (Rakuten Electricity) at "Rakuten Mobile Shops" nationwide. As part of the Rakuten Group, you will aim to establish and continuously improve operations to further promote contracts starting from the stores, from the perspective of headquarters. 【Specific Job Responsibilities】 ■ Training of Rakuten Mobile store crew ■ Business improvement of sales and explanation processes ■ Identifying issues and formulating solutions to promote in-store sales (both quantitative and qualitative approaches) ■ Setting, managing, and improving KPIs ■ Potential involvement in marketing initiatives other than in-store initiatives (events, web marketing, etc.) in the future 🌟Attractive Points🌟 ■ Data-driven improvement approach: You can extract essential issues from both store sales performance data (quantitative) and on-site challenges (qualitative) and systematize them. ■ Diverse career paths: Beyond sales promotion and business improvement, you can challenge yourself in a wide range of areas in the future, such as event planning and web marketing. ■ Contribution to the Construction of a Cutting-Edge Platform: You can directly participate from headquarters in building the foundation that will support the next generation of electricity and energy businesses. 【Work Environment】 Mobile Channel Marketing Group Number of people: 2 Composition: Men and women in their 20s-40s All are mid-career hires, and even those without experience in the energy industry are thriving. Working Hours 9:00~17:30 フレックスタイム制を適用しています。 コアタイム:11:00〜15:00(朝会実施日は 8:00〜12:00) Job Requirements [Required Qualifications] ■ At least 3 years of experience in one of the following areas at a company with multiple stores: sales promotion, store operations support, training, or store personnel development, systematization, or standardization. ■ Experience significantly improving performance by utilizing store sales data and other operational improvements. [Preferred Qualifications] ■ Project management experience in a large-scale sales network English Level Business Conversation Level (TOEIC 735-860) Japanese Level Fluent(JLPT Level 1 or N1) Other Salary Description Commuter allowance, health insurance, employee pension insurance, employment insurance, workers' compensation insurance, employee pension fund, retirement benefits system Commuter allowance: Up to ¥50,000 per month Social insurance: Full social insurance coverage Employee pension fund: No additional information Retirement benefits system: No additional information We offer in-house seminars, level-specific training, and other job-specific knowledge acquisition training. These programs are continually being planned, revised, and implemented, further enhancing our programs. ■Initial training, level-specific training, job knowledge acquisition training (MBA and other business school courses), English learning support (in-house IPTOEIC® Test®, English conversation, etc.), Japanese language learning support for foreigners, cross-cultural training, Global Experience Program (GEP) ■Breakfast, lunch, and dinner are generally provided free of charge. A wide variety of Japanese, Western, Chinese, and Italian cuisine is available. ■The head office has employee benefit facilities such as a sports gym, hair salon, and nail salon. Holidays 完全週休2日制(土・日・祝祭日) 夏期休暇 冬期休暇 Job Contract Period 正社員雇用 Nearest Station 〒158-0094 東京都世田谷区玉川2-21-1 二子玉川ライズ・オフィス 13F 東急田園都市線、東急大井町線「二子玉川」駅より徒歩1分