Reservations Manager Team Lead
Job Summary
The Reservations Manager will oversee tour bookings, including accommodation, transportation, and experience arrangements for international travelers. You will lead a team, focusing on operational improvements, member development, and coordinating with global departments. The role requires a proactive approach to enhancing tour experiences and maintaining high service standards.
Responsibilities
- Manage tour reservations and supplier arrangements
- Coordinate with internal and overseas departments
- Lead, support, and develop team members
- Identify and implement operational improvements
Required Skills
- Fluent Japanese and Conversational English
- Travel industry/reservation experience
- Team management capability
- Proficiency in Microsoft Office
Job Details
### Position Overview
Reservations Manager overseeing tour bookings and team operations to ensure the success of small-group adventure tours.
### Specific Duties
- Reservations and arrangements for various tour services (accommodation, transportation, and experiences).
- Contacting, coordinating, and obtaining quotes from suppliers.
- Reviewing and revising tour schedules and arrangements.
- Coordinating with overseas customer service teams.
- Collaborating with related internal departments (e.g., operations and product teams).
- Proposing improvements to workflows.
- Supporting and developing team members.
### Working Hours
- 9:00 AM - 6:00 PM (8-hour workday, 60-minute break).
- Flexible work schedules available.
### Requirements
- Experience working in the Japanese travel or tourism industry (reservation experience preferred).
- English and Japanese proficiency necessary for conversation and writing (Japanese: fluent, English: conversational level).
- Computer proficiency (Microsoft Office: Word, Excel, Outlook).
- Team management experience.
### Preferred Qualifications
- Comprehensive Travel Agency Supervisor Certification.
- Experience booking inbound tourism, FIT, and group tours.
- Experience negotiating prices and obtaining quotes with suppliers.
- Proficiency in business negotiations in both Japanese and English.
### Compensation & Benefits
- Expected annual salary: ¥5,335,000 (excluding bonuses), paid in 12 installments.
- Includes 30 hours of fixed overtime per month.
- Monthly salary: ¥444,584 (base salary + fixed overtime).
- Bonus: Up to 10% of annual salary based on performance.
- Commuting allowance provided.
- Holidays: Approximately 123 days per year (Weekends, national holidays, New Year's).
- Paid holidays, childcare leave, study leave, and volunteer leave available.
- Social insurance provided.
### Contract Terms
- Employment Type: Full-time (no set term).
- Probationary Period: Six months.