Guest Service Agent Niseko
Job Summary
Chatrium Niseko Japan is seeking a motivated Guest Service Agent to join our front office team at a luxury resort. You will be responsible for delivering exceptional hospitality, managing guest interactions, and ensuring smooth daily operations. This role offers a dynamic multicultural environment with perks including ski lift passes and staff accommodation.
Responsibilities
- Manage check-in and check-out services
- Handle guest inquiries and complaints
- Coordinate with internal departments
- Process reservations and guest payments
- Maintain high service standards
Required Skills
- Business level English
- Business level Japanese (JLPT N2)
- Strong communication skills
- Customer service experience
- Hospitality background preferred
Job Details
Responsibilities:
- Provide warm and professional check-in and check-out services
- Handle guest inquiries, requests, and complaints efficiently
- Coordinate with housekeeping and other departments to ensure smooth operations
- Process reservations, payments, and guest records accurately
- Maintain Chatrium service standards at all times
Working Hours:
- Shift-based schedule
- Average of 40 hours per week within a month
Job Requirements:
- English: Business level (spoken and written)
- Japanese: Business level (spoken and written)
- Strong communication and customer service skills
- Ability to work shifts, weekends, and public holidays
Preferred Qualifications:
- Diploma or degree in Hospitality or related field preferred
- Minimum 1 year of hotel front office or guest service experience preferred
Benefits & Allowances:
- Staff Accommodation
- Social Insurance: Health insurance and pension (50% company contribution)
- Meal Allowance: ¥8,000 per month
- Seasonal Ski Lift Pass: Full season pass provided
- Uniform Provided: Work uniforms supplied at company expense
- Performance Bonus: Based on company performance and individual evaluation
Holidays:
- Annual Holidays: 113 days per year
- Paid Leave: 10 days annual paid vacation