Front Desk Concierge Roppongi
Job Summary
We are seeking opening staff for a new luxury serviced apartment in Roppongi, Tokyo. You will provide high-quality hospitality to a diverse, global clientele of long-term and short-term guests. The role focuses on creating memorable experiences and ensuring guest satisfaction through professional service.
Responsibilities
- Handle guest check-in and check-out procedures
- Manage reservations and coordinate with housekeeping
- Perform administrative tasks and report generation
- Provide local living information to guests
Required Skills
- Japanese (N2 level or higher)
- English (Business level)
- PC proficiency (Excel, Word, PowerPoint)
- Hospitality and customer service experience
Job Details
【Specific Job Description】
You will provide high-quality hospitality, attending to each and every guest, both long-term and short-term, from around the world. We aim to increase repeat customers through high-quality hospitality. 70% of our guests are from overseas, allowing you to utilize your language skills. You can also prioritize work-life balance with options for no night shifts and ample vacation time.
【Front Desk/Concierge Duties】
1. Check-in and check-out procedures, providing information for living in Tokyo
2. Support duties for the accommodation department: Reservation handling, support and coordination with housekeeping services
3. Various administrative tasks: Creating reports and documents, managing various materials
4. Other related duties: Operating as a team, you can gain experience in other departments' work.
【Working Hours】
Basic Shifts (60-minute break for each shift):
- 7:00 AM - 4:00 PM
- 1:00 PM - 10:00 PM
- 10:00 PM - 7:00 AM the next day
Other shifts may be required depending on the work schedule. Shifts without night shifts are from 7:00 AM to 10:00 PM.
【Job Requirements】
- Individuals with a strong hospitality mindset, initiative, and a passion for customer service
- Ability to communicate smoothly with international guests in Japanese (N2 level or higher preferred) and English (business level or higher preferred)
- Proficiency in PC operation (hotel reservation system, email, Excel, Word, PowerPoint)
- Preference given to candidates with experience working in the hotel or hospitality industry
【Compensation and Benefits】
- Monthly salary: ¥250,000 and up (Experienced: ¥280,000+ without night shifts; ¥300,000+ with night shifts, plus allowance)
- Bonus available
- Salary increase available
- Health insurance, employee pension insurance, employment insurance, workers' compensation insurance
- Transportation allowance (up to ¥30,000/month)
- Generous paid leave system including paid leave, birthday leave, spouse's childbirth leave, and bereavement leave
- Training system (In-house training, e-learning, OJT, etc.)
- Employee accommodation discount system
- Regular health checkups and uniform provided
【Holidays】
- Annual holidays: 121 days
- Paid leave, Birthday leave, Spousal childbirth leave, Bereavement leave
【Contract Period】
- Full-time employee: No fixed term of employment