Resident IT Support Engineer

Job Description We're hiring a resident IT Support Engineer to serve as the sole onsite IT presence at our client's Osaka office, a global hyperscale data center company. This is a high-visibility role with genuine ownership: you'll be the primary point of contact for local users and the trusted local partner to a globally distributed IT team. The Role You'll operate as a hybrid Tier 1 / Tier 2 engineer, bridging the language gap between Japanese-speaking users onsite and the client's English-only external service desk. Day-to-day, you'll handle everything from EUC lifecycle work to hybrid-cloud identity and messaging administration with the autonomy to run the site and the backing of a global IT organization behind you. What You'll Do - Provide onsite Tier 1 and Tier 2 support to local users, primarily in Japanese. - Manage the full EUC lifecycle on Windows endpoints: laptop provisioning for new joiners, offboarding for leavers. - Troubleshoot hardware, OS, application, printing, and peripheral issues on Windows endpoints. - Administer identity, endpoint, and messaging services across a hybrid environment: Active Directory, Microsoft Entra ID, Intune, and Exchange Admin Center. - Collaborate with globally distributed IT teams on incidents, changes, and project rollouts. - Maintain accurate documentation, SOPs, and knowledge-base entries for the Osaka site. - Manage IT asset inventory, stock levels, RMA / warranty cases, and vendor coordination for onsite equipment. Job Requirements - Business-level Japanese and English, both spoken and written — essential for the role. - 3+ years of corporate IT support experience, with a proven blend of Tier 1 and Tier 2 responsibilities. - Hands-on administration experience with Active Directory, Entra ID, Intune, and Exchange Online. - Strong Windows EUC troubleshooting skills across Windows 10/11 laptops, Microsoft 365 applications, and common enterprise software. - Experience with ITSM ticketing systems (e.g., ServiceNow, Jira Service Management) and structured incident/request workflows. - A self-directed working style, with sound judgment on when to resolve locally and when to escalate. Nice to Have - Basic networking knowledge (Wi-Fi, VPN, DNS/DHCP triage). - Microsoft certifications (MD-102, MS-102) or ITIL Foundation. Personal Attributes - Strong customer-service orientation with excellent interpersonal skills. - Self-starter comfortable being the sole IT face onsite, with sound judgment on when to escalate. - Culturally adaptable and effective in a global, cross-cultural working environment. - Detail-oriented, process-driven, and committed to documentation quality.