Regional Contract Manager

Main purpose of job: The Regional Contract Manager (RCM) is a critical role responsible for Facilities Management (FM) services and project delivery ensuring across the region are safe, compliant, and deliver value for money. Assets include British Embassy/ High Commission offices, Head of Mission Residences & staff residential properties (SRPs). The role combines contract governance, financial oversight, compliance assurance, and stakeholder engagement, driving high-performing, risk-managed operations across a complex international estate. The RCM will lead and manage delivery of outsourced FM services across a portfolio of regional Posts in Asia Pacific. What the Jobholder will be Expected to Achieve: Contract Performance & Operational Delivery (20%) - Manage and monitor service delivery of regional FM contracts through structured governance, audit frameworks and KPIs. Identify risks, underperformance, and trends, and implement corrective actions. - Ensure reactive maintenance is controlled, prioritized, and resolved within agreed timelines and budgets. - Support on upcoming contract re-procurement. Planned Maintenance & Compliance Assurance (20%) - Ensure delivery of statutory and planned preventative maintenance programs across all assets. - Achieve high completion rates of planned maintenance activities and eliminate high-risk compliance gaps. - Maintain of oversight certification and compliance for critical systems (e.g. gas, electrical, water, lifts). Asset Management & Forward Planning (20%) - Ensure maintenance, upgrade and refurbishment projects are correctly prioritised and delivered, with evidence-based investment planning. - Monitor and oversee the Forward Maintenance Register (FMR) and projects list by actively participating in program governance, and proactively identifying and escalating risks and opportunities. - Challenge scope, specifications, and costs to ensure value for money across all works and projects. - Support delivery of the Global Maintenance Programme, support implementation of regional and global FM strategies, and reduction of backlog maintenance. Financial Management & Value for Money (15%) - Manage regional FM budgets (reactive, projects, pass through) within agreed tolerances (±1%). - Review financial performance regularly, identifying risks, opportunities, and variances. - Ensure expenditure is prioritised based on risk, compliance, and asset criticality. Risk Management & Governance (10%) - Identify, manage, and escalate operational, safety, and compliance risks through formal governance routes. Ensure tasks are executed in accordance with approved Safe Systems of Work (SSoW) and Permit to Work (PTW) procedures, providing assurance of safe and compliant delivery. - Ensure all FCDO Property standards and guidelines are followed, escalate and develop remediation plan with FM provider where risks identified. - Ensure audit programs are delivered, findings documented, and lessons learned implemented. Stakeholder & Supplier Management (15%) - Act as the primary interface between Posts, FM providers, and central teams. Build collaborative relationships with stakeholders to support operational delivery and policy compliance. - Ensure central policies and procedures are in place, up-to-date, fit for purpose, and compliant. - Lead resolution of contract disputes and escalations with suppliers and customers. - Participate actively in governance forums and performance reviews. Essential qualifications, skills and experience - Strong contract and supplier management experience - Proven financial and budget management capability - 3-5 years experience in similar roles within Property and Facilities Management industry - Understanding of procurement and governance processes - Experience in managing risk, compliance, and operational performance - Experience in delivering maintenance/refurbishment projects Language Requirement - This role requires excellent written and spoken proficiency in English (C2). Japanese proficiency is preferred but not essential (C1).