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Hotel Front Desk

Date PostedJune 15, 2026LocationTokyo, Osaka, KyotoCompanyGLOBALPOWER Inc. / 株式会社グローバルパワーSalaryJPY 3500K - JPY 5000KTypehospitality business specialists - hotel

Job Summary

This position involves managing front desk operations for a stylish apartment hotel with no night shifts. You will handle guest check-ins, reservations, and provide high-quality customer service using language skills. The role is suitable for professionals looking to utilize their communication and service experience in a hospitality environment.

Responsibilities

  • Manage check-in, check-out, and reservation processes.
  • Provide guest support and resolve complaints.
  • Maintain hotel system records and internal guidance.
  • Handle porter duties and general customer service.

Required Skills

  • Fluent English (TOEIC 865+)
  • Business Japanese (JLPT N2+)
  • 1+ year customer service experience
  • PC literacy (Excel/Word)

Job Details

### Business Content - Check-in & check-out operations - Reservation work (including telephone response) - Information work (interior guidance, etc.) - Hotel system input management work - Various intermediaries, various guidance, complaint handling - Customer service, carrying luggage for guests, porter work, etc. - Note: During busy periods, assistance with indoor cleaning may be required. ### Working Hours - 5 shifts per week - No night shift - 3 shifts (early shift/7:00-16:00, middle shift/9:00-18:00, late shift/13:00-22:00) - Break: 1 hour - Overtime: Yes (about 10 hours/month) ### Job Requirements - Work experience (regardless of home country/Japan) - More than 1 year of customer service experience (can be in a field other than the hotel industry) - Basic PC operations (Excel and Word) - English Level: Fluent (TOEIC 865-) - Japanese Level: Business Level (JLPT Level 2 or N2) ### Salary Details - Annual salary: ¥3.57 million - ¥4.54 million - Monthly salary: ¥255,000 (Base salary: ¥225,000 + Shift allowance: ¥30,000) - Overtime pay calculated by the minute - Salary increases and Bonuses available ### Benefits - Transportation expenses: Up to ¥40,000 - Rent subsidy (¥20,000, conditions apply) - Complete social insurance - Annual holidays: 117 days - Refreshment vacation (5 consecutive days every 2 years) - Paid vacation: Maximum of 10 days upon joining (up to 20 days)