Spanish Language Customer Support
Job Summary
We are seeking a Spanish native speaker proficient in Japanese and English to support our growing international user base. You will serve as a vital link between domestic operations and international customers by managing inquiries and translation tasks. This role also involves overseeing remote operations and improving internal workflows.
Responsibilities
- Manage multilingual customer chat inquiries
- Collaborate with teams on complaint resolution
- Supervise remote part-time operators
- Execute translation and workflow improvement tasks
Required Skills
- Native Spanish fluency
- Business Japanese (JLPT N2+)
- Business English (TOEIC 800+)
- Customer support or EC experience
- HTML knowledge (preferred)
Job Details
### Job Description
Since its launch, the Spanish version of ZenMarket has seen significant growth among users worldwide. To support our expanding community, you will serve as a vital link between our domestic operations and our international customers, managing email inquiries, translation projects, and small-scale projects or workflow improvements.
### Key Responsibilities
- Handling multilingual customer inquiries (only via chat)
- Cooperation and reporting with other teams when handling complaints
- Management of remote operators (part-time staff)
- Other related duties (e.g., translation)
### Department
Operations department, Customer support section (Section leader: 1, Vice section leader: 1, Team leaders: 5, Staff: 20)
### Working Hours
- Shift schedule: Rotational, with Sundays always off. Schedules are provided monthly.
- Standard working hours: 9:15 AM - 6:15 PM (8 working hours / 1 hour break)
- Flextime available: Start work anytime between 7:00 AM - 10:00 PM, with up to 2 hours of break time per day.
- *Standard working hours apply during the initial training period (approx. 2 months).
### Requirements
- Native level proficiency in Spanish.
- Japanese proficiency: Business level (approx. JLPT N2 or better).
- English proficiency: Business level (TOEIC 800 or higher).
### Preferred Skills
- Experience in translation.
- Work experience at small to medium-sized enterprises.
- Experience in the cross-border EC industry or Customer Support.
- Basic knowledge of HTML.
- Proficiency in other languages.
### Salary and Benefits
- Salary: 260,000 JPY Monthly (Based on previous experience and ability)
- Bonus: Twice a year (June and December)
- Salary Evaluation: Once a year
- 3 Month probationary period (Salary same as above)
- Estimated salary in year 1: 3,000,000 - 3,600,000 JPY
- Overtime: Paid by minute
- Transportation allowance: Up to 30,000 JPY/month
- Benefits: Complete social insurance, business casual dress code, training system, Japanese/English lessons, in-house club activities, monthly company events, free tea and coffee.
### Holidays
- 5-day workweek (Shift Schedule)
- New Year holiday (4 days)
- Paid leave (26 days in year 1)
- Congratulatory, condolence, maternity, paternity, child care, and personal day leaves.
*Work is required on national holidays, excluding the New Year holiday.
### Contract Details
- Period: Permanent employee (full time)
- Nearest Station: Osaka Metro Chuo Line, Sakaisuji Honmachi Station (6 mins walk)