Executive Candidate CS
Job Summary
Terra Drone is seeking a Next-Generation Executive Candidate to start in an Overseas Customer Success role. The position involves managing industrial drone solutions, driving global business expansion, and developing leadership skills. You will support international distributors and customers while contributing to long-term business strategy.
Responsibilities
- Manage overseas customer success and distributor support
- Formulate business strategy and organizational management
- Develop new markets and international partnerships
- Collaborate on internal product improvements based on customer feedback
Required Skills
- 1+ years experience in B2B new business sales
- Business-level English proficiency (TOEIC 700+)
- Strong leadership potential
- Experience in customer service or planning
Job Details
▼Recruitment Background
As our company operates multiple businesses domestically and internationally, we anticipate continuously launching new businesses in the future. Therefore, we are seeking individuals who can lead our businesses in anticipation of future growth. We are looking for individuals with a strong desire to take on global challenges in the drone sector.
▼Initial Placement
Expected CS position for overseas customers of our inspection drones, which are being deployed overseas.
▼Job Description Image
In our industrial drone solutions business, we envision you handling the following tasks domestically and internationally in the future:
・Business strategy formulation and organizational management
・New market development/customer analysis/marketing
・Domestic and international partner development/overseas sales
・New business launch
・Management of overseas subsidiaries
*Depending on your experience, for the first 2-3 years you will work on important problem-solving tasks such as CS and planning in your assigned business. Based on your performance and preferences, we will implement transfers and reassignments with the aim of developing your leadership skills.
▼Tasks anticipated to occur in the near future as a CS (Customer Service) representative
- Customer/distributor support (handling inquiries mainly in English text)
- Target: Primarily Europe (Norway, Italy, UK), North America, and Asia Pacific
- Distributor support
- Create training materials for distributors / Product demonstrations as needed
- Develop product manuals and FAQs, and promote multilingualization
- Collect customer feedback and collaborate internally for product improvement
▼Job Requirements
• At least one year of experience in B2B new business sales (Direct sales or agency experience is acceptable)
• English proficiency (ability to communicate in English via text; TOEIC score of 700 or higher is a guideline)
• Someone who is passionate about creating a globally successful company from Japan
▼Holidays
Over 120 days of annual leave; Weekends and national holidays off; Summer vacation; Year-end and New Year holidays; Bereavement leave; Paid leave (3 days granted on the day of joining, the remaining 7 days granted in the month after 6 months of employment); Maternity and childcare leave.