Airbnb Customer Support Role

Job Description Airbnb is a globally renowned foreign-owned short-term rental service. You will be responsible for customer support on behalf of this client. • Handling inquiries from hosts and guests • Handling inquiries regarding reservations, cancellations, changes, and refund requests • Handling inquiries regarding account settings • Troubleshooting issues with the platform itself Training You will receive 9-10 weeks of training upon joining the company, followed by a second training session, before starting work. Working Hours 8 hours of work between 8:00 and 21:00 (5 days a week, including weekends and holidays) Job Requirements • Experience in customer support • English skills (CEFR B2 level *TOEIC 750 or higher is a guideline) • Basic Microsoft Office skills • Persistence in customer support • Self-motivation to take on challenges and learn new things • Ability to start on May 13th or June 3rd Compensation and Benefits ■ Overtime pay (fully paid) ■ Complete social insurance (health insurance, employee pension insurance, employment insurance, workers' compensation insurance) ■ Regular annual salary increases ■ Employee referral program (congratulatory bonus) ■ Free English learning program ■ Full-time employment promotion system ■ Continued employment bonus system ■ Health checkup (half-day paid leave granted) ■ ¥30,000 Amazon gift certificate upon joining Holidays and Leave ■ Paid Leave ■ Special Leave (Marriage, Funeral, Maternity, Childcare, Nursing Care, Menstrual Leave) ■ If you have a disability certificate, you are entitled to one day of special leave per month. Working Environment ■ Dress Code/Hairstyle/Hair Color Choices ■ Online and offline events held as needed Job Contract Period Contract employee (initial contract is for three months). Promotion to full-time employee after six months based on performance.