Customer Support Trainer

Job Description: - Conduct training for Teleperformance employees on client projects (new hire training, skill development training, etc.) - Training for new and existing operators - Conveying information shared and updated by clients - Attending internal and external meetings and preparing materials - Performing other related tasks and assignments as assigned by supervisors as needed Comprehensive Training: - You will begin work after 9-10 weeks of training. Working Hours: - 8 hours of work between 8:00 and 21:00 (5 days a week, including weekends and holidays) Job Requirements: - Experience working as a trainer - English skills (CEFR B2 level, TOEIC score of 750 or above) - Strong leadership skills - Empathetic communication skills with customers, clients, and team members, including operators - Presentation skills tailored to client needs - Time management skills with the ability to organize and prioritize tasks - Effective problem-solving skills - Effective coaching and feedback skills - Skills to bring out the best in team members and promote their growth - Ability to work efficiently and in an organized manner as part of an organization - Basic Microsoft Office skills (chat, email, analysis, document creation) - Those who want to advance their management careers and work in a position that allows them to grow - Those who embrace change and embrace new challenges and experiences English Level: - Business Conversation Level (TOEIC 735-860) Japanese Level: - Native Level Other Salary Description: - Overtime allowance (fully paid) - Complete social insurance (health insurance, employee pension insurance, employment insurance, workers' compensation insurance) - Regular salary increase once a year - Employee referral program (congratulatory money provided) - Free English learning program - Safety confirmation system ANPIC introduced - Full-time employee promotion system - Continued employment congratulatory money system - Health check (half-day paid leave provided) Holidays: - Two-day weekend (8-9 days off per month depending on shift) - Paid vacation - Special vacation: Spouse's birth attendance leave, Marriage leave, Funeral leave - Maternity leave and childcare leave - Nursing care leave - Menstrual leave - If you have a disability certificate, you are entitled to one day of special leave per month - Dress code/hairstyle/hair color are optional - Online and offline events are held as needed Job Contract Period: - Contract employee (Possibility of long-term renewal/promotion to full-time employment depending on performance) Nearest Station: - 5-minute walk from Osaki Station, Shinagawa Ward