Sign Language Communication Specialist
Job Summary
This position provides sign language communication support to ensure high-quality customer experiences for individuals with hearing impairments. You will serve as a real-time bridge between customers, staff, and internal teams to facilitate inclusive communication. The role involves remote video interpretation to support accessibility in a globally recognized technology environment.
Responsibilities
- Provide real-time three-way interpretation for customer support.
- Perform remote video interpretation for consultations and meetings.
- Facilitate communication for hearing-impaired internal members.
- Handle interpretation requests via video call platforms.
Required Skills
- Sign Language Proficiency Test Level 2 or higher
- Customer service and communication skills
- Basic PC operation and troubleshooting
- Ability to multitask and adapt to remote work
Job Details
### Job Responsibilities
* Support accurate customer support communication through three-way interpretation between customers and customer support staff.
* Provide remote video interpretation for product consultations in stores and wellness environments.
* Provide interpretation for meetings, training sessions, and 1-on-1s for hearing-impaired and hearing-loss members within the client company.
* Support problem-solving through remote video interpretation when communication with external companies or third-party organizations is necessary.
* Receive interpretation requests via video call platforms and handle everything from connection to handover to the appropriate department.
### Working Hours
* 8 hours of work per day between 8:00 and 21:00 (5 days a week, including weekends and holidays).
### Job Requirements
* Sign Language Proficiency Test Level 2 or higher with practical experience.
* High communication skills and customer service spirit.
* Ability to multitask, responsible, and adaptable.
* Keyboard typing skills, basic PC operation, and troubleshooting.
### Home Environment Requirements
* A quiet work environment with privacy ensured.
* Workstation (desk & chair).
* Fiber optic internet connection (wired LAN required, minimum 20Mbps download, 15Mbps upload, latency 70ms or less).
### Benefits and Welfare
* Monthly Salary: ¥346,666 ~ + Overtime Pay (Full-time).
* Hourly Wage: ¥2,000 ~ (Part-time).
* Comprehensive Social Insurance (Health, Pension, Employment, Workers' Accident).
* Annual Salary Increase and full overtime pay.
* Internet Communication Subsidy: ¥2,000/month.
* Free English Learning Program and various employee benefits.