Bilingual Desktop Support Engineer
Job Summary
EIRE Systems is seeking an experienced, bilingual Desktop Support Engineer to provide hands-on support in a fast-paced financial services environment. The role involves managing Windows-based systems, troubleshooting complex end-user issues, and contributing to global technology service improvements. You will work onsite at a mid-sized global financial firm in Tokyo, focusing on high-level IT support and infrastructure maintenance.
Responsibilities
- Provide advanced desktop and end-user support
- Administer AD, Exchange, Citrix, and VDI systems
- Support trading applications and network troubleshooting
- Maintain technical documentation and security standards
Required Skills
- 3+ years desktop support experience
- Windows 10/11 and M365 expertise
- Business-level Japanese and English
- Knowledge of Citrix, VDI, and AD
Job Details
### Role Overview & Key Responsibilities
You will be part of a global technology team providing hands-on desktop and end-user support, acting as an escalation point for complex issues and contributing to service improvements.
● Provide advanced desktop and end-user support in a fast-paced environment
● Support Windows 10/11 and Linux thin-client systems
● Administer and troubleshoot Active Directory, Exchange, Citrix, and VDI
● Support trading and market data applications (Bloomberg, Reuters, FactSet)
● Manage IT setups for new hires and visitors
● Troubleshoot Microsoft 365 and enterprise desktop applications
● Use tools such as AD, BeyondTrust, and PowerShell for issue resolution
● Perform basic network troubleshooting (DNS, TCP/IP)
● Support Zoom, Teams, WebEx, and Cisco AV/VoIP technologies
● Maintain documentation and enforce security standards
### Required Experience and Skills
● 3+ years of professional desktop support experience
● Strong Windows desktop support in enterprise environments
● Business-level Japanese and English communication skills
● Ability to troubleshoot independently and work under pressure
● Strong communication and documentation skills
### Technical Skills
● Windows 10/11, AD, DNS, GPO
● Citrix / VDI environments
● Microsoft 365 and Exchange
● Networking fundamentals and remote support
### Nice to Have
● PowerShell automation, SCCM, MDM, financial services IT experience
### Working Hours
● Monday to Friday, 8 working hours/day shift (including 1 hour lunch) between 08:30 to 19:00 based on shift roster determined weekly
● Very occasional non-office hours (evening & weekend) overtime work required
### Benefits
● Social Insurance
● Commuting/Transportation Allowance
● Education Training
● Five-Day Workweek
● Paid Holidays
● Congratulatory or Condolence Leave
● Child-care Leave
● Sick Leave