Digital Marketing Sales Professional
Job Summary
The Digital Marketing & Sales professional will focus on achieving sales targets through non-scripted, empathetic customer interactions in a high-performance outbound environment. You will be responsible for understanding customer needs, offering tailored solutions, and maintaining broad product knowledge to meet contractual KPIs. This role requires a fluent Japanese speaker with strong sales experience and digital marketing expertise.
Responsibilities
- Achieve specific sales targets and KPIs
- Perform non-scripted outbound sales calls
- Determine and address customer needs
- Provide professional and empathetic customer service
Required Skills
- Native Japanese proficiency
- Business English (TOEIC 735-860)
- Strong outbound sales experience
- Digital marketing knowledge
- Proficient computer skills
Job Details
Job Description:
• Achieving specific sales targets and maximizing sale opportunities on each and every call.
• Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs.
• Maintain broad knowledge of products, pricing, promotions, and procedures.
• Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’).
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer.
• Prepare complete and accurate work including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and sales performance.
• Answer billing questions by talking through components of customer accounts.
Compensation & Benefits:
■ Basic Salary: RM9,500
■ Housing allowance: RM200
■ Sale commission: 15% - 20%
■ Medical Insurance: Cover by AIA, Dental (RM200 per year)
~Cover by Company~
・One-way flight cost from Japan to Malaysia
・Hotel stay for 2 weeks
・Expenses related to obtaining a work visa
Working Hours:
9:00 ~ 18:00 (1-hour lunch break), Monday ~ Friday
Job Requirements:
• High school diploma with 8-10 years of working experience or bachelor's degree within 1 of sales experience preferred.
• Experienced in outbound calls for sales, digital marketing, etc.
• Demonstrated sales technique and product knowledge preferred.
• Strong computer navigation skills and PC Knowledge.
• English Level: Business Conversation Level (TOEIC 735-860).
• Japanese Level: Native Level.
Holidays & Leave:
• 14 days of sick leave
• 60 days hospitalization leave
• 11 days Public Holidays
• 19 days Annual leaves