Project Manager Operations

Job Description We are seeking a proactive and highly organized Project Manager to join our Operations team. This role is central to driving key corporate initiatives, streamlining operational infrastructure, and ensuring seamless execution of brand standards across our portfolio of luxury accommodations and resort residential communities. Reporting directly to the Director of Operations, the Project Manager will lead cross-functional projects ranging from IT systems implementation and company-wide vendor negotiations to the rollout of brand and corporate initiatives at the property level. You will serve as the strategic link between the corporate office and on-site teams, ensuring that operational changes are implemented effectively, consistently, and in alignment with our luxury brand standards. Key Responsibilities Project Leadership & Implementation • Lead and manage operations-focused projects from conception through completion, including IT systems development (e.g., PMS, CRM, or operational software upgrades), vendor transitions, and brand initiative rollouts. • Develop detailed project plans, timelines, and budgets; monitor progress and adjust as necessary to ensure timely and on-budget delivery. • Coordinate with property-level General Managers and department heads to ensure seamless integration of new processes, technologies, or brand standards across all locations. Vendor & Contract Management • Support the Director of Operations in managing company-wide vendor contracts, including sourcing, negotiation, and relationship management for key operational partners (e.g., linen services, maintenance providers, technology vendors). • Standardize vendor agreements where possible to achieve economies of scale while ensuring property-level needs are met. Brand & Corporate Initiative Execution • Serve as the corporate lead for rolling out new branding initiatives, ensuring consistency in guest experience and operational standards across the portfolio. • Translate high-level corporate strategy into actionable implementation plans for on-site teams, providing clear guidance and training where necessary. Cross-Functional Collaboration • Act as the primary liaison between the corporate office (Finance, Marketing, HR) and property operations, ensuring clear communication and alignment on all projects. • Gather feedback from property teams to inform corporate decision-making and continuous improvement. Process Improvement • Identify opportunities to streamline operations and enhance efficiency across the portfolio. • Develop and maintain standard operating procedures (SOPs) to support new projects and initiatives. Working Hours Basic working hours: 9:00 AM to 6:00 PM (8 hours of actual work) Break time: 60 minutes Job Requirements Qualifications & Experience • Bachelor’s degree in Hospitality Management, Business Administration, or a related field required. • 3–5 years of experience in hospitality management (hotels, resorts, luxury accommodations) or operations project management within a multi-unit environment. • Required: Direct experience working at or closely with individual properties, understanding the unique challenges of on-site operations. Technical & Project Management Skills • Proven ability to manage complex projects with multiple stakeholders; familiarity with project management tools is a plus. • Experience with IT systems development or implementation (property management systems, point-of-sale, or operational software) highly desirable. • Strong understanding of vendor contracting, negotiation, and compliance monitoring. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) for reporting and presentations. Personal Attributes • Self-Starter: Ability to take initiative, work independently, and drive projects forward with minimal supervision. • Relationship Builder: Skilled at collaborating with diverse teams—from corporate executives to housekeeping managers—and building trust across all levels. • Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast-paced, dynamic environment. • Detail-Oriented: Ensures nothing falls through the cracks, from contract details to project timelines. Language Requirements • English Level: Daily Conversation Level (TOEIC 475-730) • Japanese Level: Native Level