IT System Operations Leader
Job Summary
We are seeking a Team Leader to establish and manage a new IT operations team for a manufacturing shop floor in Kobe. The role involves supporting 24/7 system stability for a major client, starting with training in late 2026 and transitioning to team management in 2027. This position requires strong leadership, MES system expertise, and proficient communication skills in both Japanese and English.
Responsibilities
- Manage and lead a 24/7 IT operations support team
- Oversee MES IT system support for manufacturing facilities
- Coordinate shift scheduling for team members
- Maintain long-term client relationships and system stability
Required Skills
- Experience with MES systems in manufacturing
- Proven team leadership and shift management
- Proficient Japanese (Native level)
- Everyday English communication skills
Job Details
■Project Name: Manufacturing Shop Floor IT System Operation Support Team (L1/L2)
■Personnel: 1 Team Leader
■Period: June 2026 - Long-term
■Work Location: On-site at customer's factory (Kobe City)
■Project Summary: We will establish a new IT operations team to support 24/7 system stable operation at the factory of a major manufacturing company (Kobe City, Hyogo Prefecture). To prepare for the service launch in June 2026, one leader will undergo training until the end of December, and from January 2027, a team of 6 members will be established to handle 24 x 7 x 365 support coverage.
*Fixed work schedule from June to December
*3-shift system from January onwards
■Job Requirements
[Required Skills and Experience]
* Experience in MES IT system support for a manufacturing shop floor
* Experience in shift management as a team leader
* English reading comprehension and everyday English conversation skills are required (as application is in English and team includes English speakers)
[Desired Candidate Profile]
* Someone who can think from the customer's perspective and build long-term relationships
* Someone who can think for themselves and act proactively
* Someone with an interest in and willingness to learn IT technology
* Someone who can positively enjoy a changing environment
■Working Hours
9:00 - 18:00 (3-shift system to be implemented after system launch)
■Holidays & Benefits
* Paid leave
* Bereavement leave
* Childcare leave
* Sick leave
* Social Insurance
* Relaxation Facilities
* Education/Training