Operations Manager

Job Description • Manage daily air and ocean freight forwarding operations, including shipment booking, scheduling, and tracking. • Coordinate and maintain strong relationships with airlines, ocean shipping lines, carriers, agents, and customers to ensure smooth operations and timely deliveries. • Ensure strict compliance with international air and maritime transport regulations, customs requirements, and internal operational policies. • Identify and resolve operational issues promptly, including shipment delays, documentation discrepancies, and customs clearance challenges across all transport modes. • Monitor and evaluate operational performance metrics and KPIs, identifying opportunities for improvement. • Prepare accurate operational reports and maintain detailed shipment documentation. • Collaborate effectively with internal teams (sales, customer service, and finance) to enhance customer satisfaction and operational efficiency. • Provide regular updates and reports to the Country Director of India on operational status, challenges, and improvements. • Stay updated on industry developments, regulatory changes, and best practices in both air and ocean freight forwarding. Working Hours 9:00-18:00 Job Requirements • Bachelor's degree in any field. • Minimum 8 years in logistics/freight forwarding with 3 years in Operations Management. • Proven track record in performance management, problem-solving, and financial management (P&L, budgeting). • Demonstrated experience in warehouse operations, inventory control, and supply chain optimization. • English Level: Business Conversation Level (TOEIC 735-860) • Japanese Level: Native Level Other Salary Description • Social Insurance • Long Service Award • Incentive bonus • Company events • Team dinners • Holidays: Five-Day Workweek, Paid Holidays, Child-care Leave, Sick Leave Job Contract Period Fulltime