VIP Travel Curator

### Job Description We'll leave it to you to create memories of a lifetime! This position involves creating the ultimate luxury itineraries and experiences for affluent international guests. You will have a deep understanding of TOKI's business strategy and unique worldview, and will be responsible for planning, sales, and project management of projects that embody this. ### Specific Duties - **High-end Travel Planning and Design:** Carefully listen to guests' requests and preferences to plan and propose custom itineraries, experience programs, and events, incorporating the culture, natural resources, and seasonal charms of Japan. - **Project Management:** Manage progress from trip planning to execution in collaboration with internal and external stakeholders. - **Domestic and International Sales:** Execute sales activities targeting high-net-worth individual travelers, foreign companies/brands, and collaborative projects with overseas agencies and government tourism bureaus using KPIs. - **Content Quality Management:** Evaluate and ensure the quality of materials including traditional culture, food, accommodation, and guides. - **New Content Development/Partner Negotiations:** Plan new experiential content based on trends and guest needs. Build long-term partnerships through site visits and negotiations with artisans. - **Team Management:** Lead in-house junior curators and contract curators, managing project progress and developing the team. - **P&L/Business KPI Commitment:** Monitor key KPIs such as department sales, gross profit, satisfaction, and repeat customer rate. Revise action plans weekly and plan pricing/upselling strategies. - **Front-line Work:** Lead itinerary operations and attendance for VIPs and important customers to ensure high-quality service delivery.