School Advisor Permanent Role
Job Summary
The School Advisor will support the expansion and daily operations of a growing educational institution as it opens new locations. Key duties include managing student schedules, handling parent inquiries, and facilitating school events to ensure smooth operations. The role offers a clear path toward future management positions with structured training.
Responsibilities
- Manage parent and student inquiries
- Oversee school orientation and admissions guidance
- Coordinate student scheduling and attendance
- Organize seasonal school events and activities
- Assist in general school administrative operations
Required Skills
- Customer service experience
- Fluent Japanese (JLPT N1)
- Business level English (TOEIC 780+)
- College degree
- Strong organizational skills
Job Details
### Main Responsibilities
- Responding to Inquiries / Supporting Parents and Students: Handle a wide range of inquiries such as absence notifications, class changes, and academic guidance via in-person, email, and phone channels.
- School Orientation (Sales): Provide school and curriculum guidance to parents (no sales quotas).
- Student Schedule Management: Manage absences and class rescheduling in the system to ensure accurate lesson preparation for teachers.
- Post-Enrollment Follow-Up: Preparing documents and textbooks for new students.
- Planning and Organizing Events: Plan seasonal events such as Christmas and Halloween to create enjoyable experiences for students and teachers.
- Other School Operations Tasks
### Training and Development
- Initial three-week training covering schedule management, curriculum study, and sales practice.
- Regular reviews of progress and work quality at 1, 3, and 6-month milestones.
- Future path includes conducting middle school entrance exam interviews and parent consultations, leading toward management roles.
### Working Hours
- 5 working days per week (shift system, including weekends).
- Weekdays: 11:30–19:30 or 13:00–21:00; Weekends: 9:00–17:00 or 10:00–18:00.
- 7 actual working hours per day with 1-hour break.
- Minimal overtime (3–5 hours per month).
### Job Requirements
- Customer service experience.
- Fluent Japanese (JLPT N1).
- English ability (TOEIC 780 or above).
- College degree.
- Experience in the Education sector is preferred but not required.
### Benefits
- Salary review: Once a year.
- Full reimbursement of transportation expenses.
- Full social insurance coverage.
- Weekend work allowance and Position allowance (for Manager level).
- 125 days off per year with 2 days off per week.
- Paid leave, Congratulatory and condolence leave, Maternity and Childcare leave.