Malay Customer Support Specialist

[Job Description] Initial job duties: - Handling customer inquiries in Malay and other languages - Collaborating with other teams and reporting during complaint handling - Managing part-time operators - Other related tasks (translation, etc.) *Job duties may change in the future. Details will be provided during the interview. [Working Hours] * Shift system: Schedules are created on a monthly basis. (Sundays off) * Working hours: 9:15 AM - 6:15 PM (8 hours of work/1 hour break) * Flexible working hours available: You can choose your start time between 7:00 AM and 10:00 AM. You can take up to 2 hours of break per day. * During the approximately 2-month training period after joining the company, standard working hours will apply. [Job Requirements] [Required Qualifications] * Experience in customer support * Experience working in a corporate or team environment (1 year or more) [Preferred Qualifications] * Language skills other than Malay, Japanese, or English * Experience in the cross-border e-commerce industry or customer support * Translation experience * Basic HTML knowledge [Ideal Candidate Profile] * Independent Thinking: Ability to act proactively, possess excellent communication skills, have experience working in an office, and approach work with a positive attitude. * Team-Oriented: Value teamwork and understand the importance of working together to achieve common goals. * Computer Literacy: Ability to operate computers smoothly in the course of work. Also, a willingness to actively learn new skills and software to improve work efficiency. * Global Perspective: Enjoy interacting with people of different ages and nationalities in a professional environment. [Language Levels] * English Level: Fluent (TOEIC 865-) * Japanese Level: Business Level (JLPT Level 2 or N2) * Malay Level: Native Level [Salary & Benefits] * Annual Salary: ¥3,600,000 - ¥4,100,000 * Monthly Salary: ¥250,000 - ¥280,000 * Overtime pay is paid separately in full. * Bonus: Twice a year (paid in June and December) * Salary Increase: Once a year * Transportation Allowance (up to ¥30,000 per month) * Comprehensive social insurance (employment insurance, workers' compensation insurance, health insurance, employee pension insurance) * Training program available (job-specific/level-specific training) * Japanese/English lessons available * Company club activities available (karaoke, day trips, etc.) * Monthly company events held * Free tea/coffee available [Holidays] * Complete two-day weekend (shift system) * Year-end and New Year holidays (4 days) * Paid leave: 26 days granted from the first year * Bereavement leave, Maternity leave, Childcare leave, Menstrual leave * Except for the year-end and New Year holidays, public holidays are working days. [Job Contract Period] Full-time employee (no fixed term), with a 3-month probationary period.