Inside Sales Representative
Job Summary
The Inside Sales role supports daily sales activities by assisting customers and internal teams with inquiries and contract administration. You will develop new prospects and maintain client relationships while enhancing team performance through training and guidance. The position serves as a foundational role for developing skills toward future responsibilities as a Territory Manager.
Responsibilities
- Manage customer inquiries and problem resolution
- Perform contract administration support
- Develop new prospects and business opportunities
- Train and mentor team members
- Develop sales and industry expertise
Required Skills
- Customer Focus mindset
- Industry knowledge
- Decision making and critical thinking
- Effective business communication
- Relationship management
- Native Japanese and Conversational English
Job Details
Role Definition
Supports day-to-day sales activities by providing information and assistance to customers and internal organizations.
Responsibilities：
・Answering inquiries and resolving problems regarding products and services via calls, email or internet chat.
・Performing contract administration support and resolving contract related issues.
・Developing new prospects, establishing customers, and finding opportunity to introduce an organization's products and services.
・Provide education, guidance, and training to team members, respond to their questions, and support their skill development to enhance overall team performance.
・Continuously develop skills and knowledge to be ready for future responsibilities as a Territory Manager.
Working Hours
8:30-17:30 or 9:00-18:00
Job Requirements
■Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
■Industry Knowledge:
Knowledge of the organization's industry group, trends, directions, major issues, and regulatory considerations.
■Decision Making and Critical Thinking:
Ability to accurately analyze situations and reach productive decisions based on informed judgment.
■Effective Communications:
Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs.
■Relationship Management:
Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Language Requirements:
English: Daily Conversation Level (TOEIC 475-730)
Japanese: Native Level