Customer Support

Job Description ★Urgent Recruitment! A 50,000 yen signing bonus will be offered to those who join from October 1st! (Conditions apply) Interviews available immediately. Hurry! Want to work in a global environment and utilize your English skills? We are looking for someone to handle customer support for a globally used vacation rental and accommodation booking service. This position involves supporting global customers using both Japanese and English. This is recommended for those who: Want to change careers to a job that uses English Want to utilize English skills cultivated through studying abroad or overseas experience Want to advance their career in a global environment Main Job Responsibilities Providing support to hosts and guests using both Japanese and English. Responding to inquiries from hosts and guests Handling booking inquiries Handling cancellations and booking changes Handling payment and refund inquiries Providing support for account settings Troubleshooting service usage issues Communicating in Japanese and English Recording and reporting of support activities You will accurately understand the customer's situation and feelings, and support them so they can use the service with peace of mind. This job allows you to utilize your English skills. This position requires you to use English for customer communication, not just conversational English. You can further improve your English skills through interactions with overseas customers and working in a global environment. In addition to customer support experience, we welcome candidates with experience in customer service using English in fields such as hotels, travel, airlines, hospitality, and sales. Working Hours 8 hours of work between 8:00 and 21:00 (5 days a week, including weekends and holidays) Job Requirements ◆Required Qualifications ・Native-level Japanese ・English: CEFR B2 level or higher (TOEIC score of 750 or higher is a guideline) ・Ability to understand unique Japanese conversation and cultural context and communicate appropriately ・Basic PC skills ・Basic Google Workspace skills ・Ability to think from the customer's perspective and respond with empathy ・Ability to calmly assess situations ・Ability to adapt flexibly to changes in the environment The following experience is welcome: Customer support/customer service Call center Hotel/travel/tourism/airline industry Foreign-affiliated companies Customer service/sales Sales Customer support using English *Even those without customer support experience are welcome. ◆Recommended for those who: Are looking for a job where they can utilize their English Want to work with overseas customers using English Want to work in a global environment Want to utilize English skills acquired through studying abroad or living overseas Want to build a career in a foreign-affiliated company Want to utilize their customer support experience Want to aim for a team leader/management position in the future Enjoy new environments and changes Salary Description Expected Annual Salary: ¥4,000,000 - ¥5,000,000 First Year Monthly Salary: ¥340,000 - *Salary will be determined based on experience and abilities. *Salary increases available (according to project regulations) *Full overtime pay • Comprehensive social insurance • Full overtime pay • Annual salary increase • Permanent employee promotion system • Employee referral program • Free English learning program • Employee retention bonus • Health checkups • Flexible dress code, hairstyle, and hair color • Online and offline events held regularly Holidays Complete two-day weekend system *8-9 days off per month depending on shift • Paid leave • Special leave • Marriage leave • Funeral leave • Leave to attend spouse's childbirth • Pre- and post-natal leave • Childcare leave • Caregiving leave • Nursing leave • Menstrual leave • One day of special leave per month for those with a disability certificate *Various conditions apply to each type of leave. Job Contract Period Contract Employee *Initial contract period: 6 months from the date of joining the company *Opportunity for promotion to permanent employee after 6 months *Permanent employee promotion system available Nearest Station 5 minutes walk from Osaki Station, 12 minutes walk from Gotanda Station