Customer Support

[Job Description] Initial Job Responsibilities: We are seeking members to strengthen our English-language customer support team and further promote our overseas expansion. In addition to handling inquiries via chat and improving workflows, you will work in collaboration with a diverse team of members from over 34 countries. ■ Customer Inquiry Handling - Customer support via chat (no phone calls) - Collaboration and reporting with other departments using internal systems ■ Efficiency Improvement and Business Process Improvement - Data analysis and service improvement proposals - Error reporting and corrective testing ■ Management of Remote Operators - Quality improvement and feedback - Follow-up on daily operations ■ Other Related Tasks (Translation, etc.) *Job responsibilities may change in the future. Details will be provided during the interview. [Recruitment Background] Organizational Expansion [Attractive Points] - A global company with staff from over 30 countries! Working Hours * Shift system: Schedules are created on a monthly basis. (Sundays off) * Working hours: 9:15 AM - 6:15 PM (8 hours of work/1 hour break) * Flexible working hours available: You can choose your start time between 7:00 AM and 10:00 AM. You can take up to 2 hours of break per day. * During the approximately 2-month training period after joining the company, standard working hours will apply. Job Requirements [Required Qualifications] * Experience in customer support * Experience working in a corporate or team environment (1 year or more) [Preferred Qualifications] * Experience in the cross-border e-commerce industry or customer support * Translation experience * Basic HTML knowledge * Other language skills [Ideal Candidate Profile] * Efficient Thinking and Execution: Ability to process tasks quickly and independently, excellent communication skills, and experience working in an office. * Team Player: Comfortable working as part of a global team of 20 or more people, and values teamwork to achieve goals. * IT Literacy: Ability to operate a computer smoothly for long periods of time in daily work. Also, a willingness to proactively learn new tools and software to improve work efficiency. * Global Perspective: Ability to work in a diverse workplace environment composed of members with different ages, nationalities, cultures, and work ethics. English Level Native Level Japanese Level Business Level(JLPT Level 2 or N2) Salary JPY - Japanese Yen JPY 3500K - JPY 4500K Other Salary Description Annual Salary: ¥3,500,000 - ¥4,200,000 Monthly Salary: ¥250,000 - ¥300,000 *Overtime pay is paid separately in full. *Bonus: Twice a year (paid in June and December) *Salary Increase: Once a year *Transportation Allowance (up to ¥30,000 per month) ■Benefits *Comprehensive social insurance (employment insurance, workers' compensation insurance, health insurance, employee pension insurance) *Training program available (job-specific/level-specific training) *Japanese/English lessons available *Company club activities available (karaoke, day trips, etc.) *Monthly company events held *Free tea/coffee available Holidays • Complete two-day weekend (shift system) • Year-end and New Year holidays (4 days) • Paid leave: 26 days granted from the first year • Bereavement leave • Maternity leave • Childcare leave • Menstrual leave *Except for the year-end and New Year holidays, public holidays are working days. Job Contract Period Full-time employee (no fixed term), with a 3-month probationary period. Nearest Station Chuo Ward, Osaka City (Nearest station: Sakaisuji-Hommachi Station)