Korean IS Management

Job Description ■ Mission Overseeing the Korean Inside Sales (IS) organization and maximizing the pipeline. • Overseeing the Korean IS organization, recruiting, setting up, and managing outsourced members. • Maximizing the volume and quality of business negotiations in Korea, designing and operating KPIs. • Building and improving the training system for outbound sales members. • Maximizing the pipeline through collaboration with the Field Sales (FS) / Marketing team. • Planning and executing local lead generation activities, such as exhibiting at trade shows. ■ Job Description You will be responsible for overseeing the Korean IS organization, with significant autonomy over everything from strategy planning and team management to FS/marketing coordination. [IS Organization Management & Numerical Management] - Design and progress management of KPIs such as call volume and conversion rate - Design and numerical management of processes using CRM/SFA - Design rules for lead screening and prioritization - Set weekly/monthly goals and manage team meetings [Member Management & Training] - Recruitment and onboarding of Korean IS members (including contractors) - Establishment and enhancement of member training systems (talk scripts, training design, etc.) - Management of member behavior and motivation - Design for delegating management authority to contractor members [FS & Marketing Collaboration] - Design for handing off leads to FS after conversion - Collaboration with marketing regarding lead supply and quality - On-site lead acquisition activities such as exhibiting at trade shows (short-term business trips may be required) - Market needs research in Korea and feedback to the entire company ■ Position Appeal The Korean IS has completed the establishment of its inbound calling system and is now in the expansion phase. As a team at the core of our business expansion, you'll have the opportunity to powerfully drive the entire organizational operation yourself, from member recruitment and KPI design to training system development. Working Hours 9:00 AM - 6:00 PM (8 hours of actual work) Job Requirements [Required Skills] * Native-level Korean * Business-level Japanese * Practical experience in corporate sales or telemarketing/inside sales (1 year or more) * Any product is acceptable [Preferred Skills] * Experience in corporate sales or inside sales targeting Korean companies * Management experience, including managing team members' performance metrics (including contract members) * Experience leading teams or projects