Creator Operations Specialist

[Department Overview] The TikTok Shop Creator Operations Team aims to expand the supply of e-commerce creators and increase sales through creator content by discovering high-potential creators on the platform, implementing creator tiered management strategies, and supporting top creators. The team's main tasks include attracting talented creators, identifying and incentivizing creators based on data, providing one-on-one mentoring support to top creators, and managing the creator community. [Job Responsibilities] 1. Operation of Creator Growth Initiatives (Percentage: 30%) Based on the team's creator tiered management policies, growth tasks are set and published according to each tier. The objectives, target audience, participation conditions, and implementation procedures of the initiatives are organized and clearly communicated to creators. Information and text necessary for task publication are prepared, and settings are verified. Implementation status and creator feedback are monitored, and challenges are shared with the team. Insights gained through operation are used to improve communication methods and operational procedures. 2. Creator Support and Community Management (Percentage: 30%) Information is provided and daily support is given to the creator community and individual assigned creators. Responding to creators' questions and inquiries, and guiding them through necessary information and procedures. Organizing matters that cannot be decided independently, and confirming and coordinating with the relevant departments. Sharing updates on policies and operations at the appropriate time. Organizing frequently asked questions and common stumbling blocks, and creating and updating FAQs, educational materials, and user guides. 3. New Creator Recruitment Management and Content Creation (Percentage: 20%) Supporting the creation and distribution of recruitment texts and promotional materials, as well as the aggregation of results, to encourage participation from new creators. Creating announcements and recruitment copy tailored to the target audience and appeal. Distributing recruitment information and collecting data on responses and application status. Analyzing distribution results and considering improvements to text and promotional methods. Creating necessary materials for the campaign, such as announcement banners for creators. 4. Creator Data Aggregation, Analysis, and Report Creation Assistance (Percentage: 20%) Extracting, organizing, and analyzing data to understand creator activity and the results of the campaign. Extract necessary data from internal tools and create tables for aggregation. Check for missing or inconsistent data and organize it accurately. Review results and changes from various perspectives, such as by creator demographic and by initiative. Summarize the aggregated results in tables, graphs, and comments to assist in creating operational reports. Share challenges and insights gleaned from the data with the team. 【Selling Points】: ☆International and open company culture! ☆Beautiful office with an employee-only cafeteria ☆Possibility of becoming a full-time employee in the future! Working Hours 8 hours of actual work between 10:00 and 19:00 Job Requirements [Required Experience] 3+ years of experience in office administration in the IT/media industry or other digital-related departments. Ability to handle inquiries and create documents in Japanese, and to check the naturalness and accuracy of the writing. Intermediate proficiency in Word and Excel, and basic proficiency in PowerPoint. Ability to accurately manage multiple tasks while organizing deadlines, priorities, and progress. Ability to organize unclear points and problems and consult/report at the appropriate time. [Preferred Experience (Highly Desirable)] Experience in web marketing or digital services. Experience in supporting creators/influencers, community management, customer support, etc. Experience in creating recruitment materials, FAQs, manuals, and training materials. Experience in data aggregation, report creation, and operational improvement based on results. Experience in creating simple promotional materials such as banners. English Level Daily Conversation Level (TOEIC 475-730) Japanese Level Native Level Chinese Level Minimum Communication Level