Temporary Visa Assistant

Job Description The Nonimmigrant Visa (NIV) Assistant performs a wide range of consular duties associated with delivering nonimmigrant visa (NIV) services, in accordance with the NIV unit's standard operating procedures and established visa processing guidelines. Incumbent performs data entry, document review, correspondence, passport manifesting, visa printing, and other general office work. Customer service focus is essential in a visa unit that addresses applicants in person daily. The position requires a high-level of attention to detail to spot trends or potential issues and escalate those as necessary: The job holder is fully cross-trained to function in any role as required by visa demand and scheduling. This is a temporary position. Employment period will not exceed one year. Working Hours Full-time - 40 hours per week Monday through Friday, 8:30 – 17:30, with 1 hour lunch break. Job Requirements Requirements: ・All selected candidates must be able to obtain and hold a security certificate. ・All selected candidates will be subject to a background investigation and a pre-employment medical exam. ・Selected candidate must be able to begin working within a reasonable period of time upon receipt of agency authorization and/or clearances/certifications or their candidacy may end. Education Requirements: High school completion. Evaluations: ・You will be evaluated against the qualifications and requirements in this vacancy announcement. ・You may be asked to complete a pre-employment language or skills test. ・You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position. Qualifications: Experience: Minimum two years of experience involving the application of regulations and law, extensive public contact, customer service, or problem-solving experience is required. Language: Fluent Japanese and Good Working Knowledge English are required. Job Knowledge: Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices. Skills And Abilities: Intermediate knowledge of Microsoft Word and Outlook, and basic knowledge of Microsoft Excel and Power Point is required. Must be able to perform work with accuracy at a quick, rapid pace. Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints. Must demonstrate attention to detail. Ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills. Must have good skills for drafting written correspondence in both English and local language. Must be able to apply good judgment in evaluating evidence and to apply regulations correctly. [Benefits and Other Info] ・Employment Insurance (Koyou Hoken) and Workers’ Accident Compensation Insurance (Rousai Hoken) coverage is provided. ・The Mission does not provide Employee Pension Insurance (Kousei Nenkin) or Health Insurance (Kenkou Hoken), but provides coverage for National Pension Fund (Kokumin Nenkin Kikin). ・Severance pay is provided after one year of service and if all other criteria are met. Retirement age is 70. Holidays Five Days Workweek (Saturday & Sunday off) Embassy/Consulates are closed on most American and Japanese holidays. 13 days each of Annual and Sick Leave is granted per year. Up to 40 hours per year of Family Leave.