Indonesian Support Specialist

── Mission ── To create connections with foreign workers by utilizing their native languages, and to provide consistent support from their initial encounter with work in Japan to their retention after joining the company. We connect with foreign talent from the same country through social media and communities, understanding each individual's situation and aspirations, and then create connections with jobs and companies. Even after joining a company, we provide support for any concerns regarding daily life and work, accompanying them until they can "continue working in Japan with peace of mind." ── Job Description ── This is a customer success role supporting both foreign talent working in Japan and the companies that employ them. We do not engage in new business development or visa application procedures; we are 100% dedicated to our existing client companies and the retention and success of the foreign talent working there. 1. Support for New Employees Entering Japan - Assistance with finding housing in cooperation with our group company (GTN Housing Services) - Implementation of pre-entry guidance - Collection of new employee information and support for switching visa status for technical intern trainees (from other visas) - Support for health checkups for domestic transferees - Support for confirming departure of domestic transferees 2. Support for Retention After Joining the Company - Regular interviews and consultations in their native language - Hearing about concerns regarding work, relationships, and daily life - Early detection and follow-up of signs that could lead to resignation - Sharing issues with the company's customer service representative - Improving the acceptance environment in cooperation with the company's representative 3. Support for Joining the Company and Settling into Life in Japan - Guidance and support for prospective employees in their native language - Transportation to and from the airport/train station - Accompanying them with moving, government procedures, opening bank accounts, etc. - Providing information necessary for life in Japan Job Requirements ★★Required Requirements ・Native-level Indonesian ・Ability to conduct business communication in Japanese (Japanese Language Proficiency Test N2 or higher is a guideline. Internal meetings and communications are conducted in Japanese) ・Work experience and basic PC skills (Excel, Word, etc.) ★Preferred Requirements ・Experience in recruitment, registration support organizations, interpretation/translation, career support, etc. ・Experience managing social media such as Instagram and TikTok, and video editing (personal accounts are acceptable) ・Experience in customer-facing roles such as sales or customer service ・Knowledge of the Specified Skilled Worker System and residence status ・Japanese driver's license ♦This position is suitable for people who: ・Enjoy achieving results as a team. Prefer working collaboratively with others rather than individually. ・Can correctly understand company goals and required standards and take ownership of completing them. ・Value work-life balance and aim for a work style where they achieve results within the given time and take proper rest. ・Value laws and regulations as the foundation for building trust in the business.