Digital Marketing Sales Roles
Job Summary
Concentrix is hiring for multiple professional roles in Malaysia including Digital Marketing, Sales, Customer Support, and Team Leadership. These positions are full-time, office-based roles requiring strong professional experience and English proficiency. Successful candidates will support global clients in a BPO environment with opportunities for professional growth.
Responsibilities
- Execute sales and digital marketing strategies
- Provide technical support and customer resolution
- Manage team operations and employee development
- Facilitate training programs and monitor KPIs
- Evaluate quality and propose process improvements
- Manage global client accounts and business deals
Required Skills
- Bachelor's degree or equivalent work experience
- Fluent English (Business Conversation level)
- Native level Japanese
- Strong proficiency in Microsoft Office
- Call center or BPO industry experience
- Analytical and problem-solving abilities
Job Details
① [Digital Marketing/Sales]
Support and sales for paid advertisers.
Requirements: Bachelor's degree or higher; 3 years administrative experience (1 year sales, 1 year digital marketing).
② [Security Software/Customer Support]
Responding to technical inquiries from consumers and guiding them to problem resolution.
Requirements: Customer service skills; Basic IT support knowledge; Problem-solving skills; Accurate record-keeping; Omnichannel support skills; Escalation judgment skills.
③ [Team Leader]
Operation management of the call center and team development.
Requirements: Practical experience in a call center or related field (2-4 years); Experience in improving team performance; Strong communication skills; Ability to manage multiple tasks concurrently.
④ [Supervisor Trainer]
Planning and managing employee training and talent development.
Requirements: Practical experience in a call center or related field (2-4 years); Strong communication skills; Microsoft Basic Office skills; Multitasking and deadline management.
⑤ [Trainer]
Supporting talent development by providing training for new and existing employees.
Requirements: Practical experience in talent development (employee training/OJT); Experience in managing classroom/group training; Strong presentation and facilitation skills; Knowledge of training KPIs.
⑥ [Quality Evaluator]
Monitoring, verifying evaluation accuracy, reporting, and proposing improvements.
Requirements: Knowledge/experience in quality control, CS evaluation, or contact center operations; Strong collaboration skills; Microsoft Office proficiency; Detail-oriented and proactive problem-solving.
⑦ [Account Manager]
Executing sales strategies for global accounts, managing deals, and driving growth.
Requirements: Bachelor's degree or higher; Practical experience in sales/account management (5-8 years); IT sales experience preferred; Strong global customer service skills; Multilingual ability.