Senior Facility Manager
Job Summary
ISS Japan Co., Ltd. is seeking a Senior Facility Manager to oversee office operations management, client relationships, and financial performance. The ideal candidate will have extensive facility management experience and bilingual skills in Japanese and English. This role offers competitive compensation, comprehensive benefits, and opportunities to work with a global team.
Responsibilities
- Build and manage client relationships and satisfaction
- Oversee hard and soft facility management operations and vendors
- Manage P&L, annual budgets, and financial targets
- Handle governance, compliance, and HSE management
- Lead, evaluate, and develop the team
Required Skills
- 5+ years of practical experience
- Fluent in Japanese and business level in English
- Experience in people management and leadership positions
- Understanding of Profit and Loss (PL)
- Proficiency in Microsoft Office
Job Details
[Job Description]
1. Building and managing client relationships
• Conducting weekly client meetings and reporting
• Maintaining and ensuring client satisfaction
2. FM operation management
• Providing timely and high-quality services across all contract scopes, including both hard services (facility management and maintenance) and soft services (cleaning, security, reception, etc.)
• Handling incidents
• Vendor management
3. Financial management (budget management)
• Managing P&L (profit and loss statement) for assigned client accounts
• Annual budget formulation and monthly budget management
• Achieving annual financial targets through revenue and cost management
4. Governance & compliance management
• Creating and reporting monthly internal governance reports
• Managing KPIs (Key Performance Indicators)
• Collaborating with the direction and initiatives of the ISS Regional Account (regional head)
5. HSE management
• Occupational safety, health, and environmental management
• Initiatives to aim for zero workplace accidents throughout the year
6. Team Management
• Conducting team meetings
• Performance (achievements and abilities) evaluation and management
• Member development