Account Manager

Job Description [Background] Flexport is currently promoting the insourcing of our Japan operations and the build-out of our local presence to further expand our business in the market. To drive faster in-country decision-making and build stronger trust with our clients, we are hiring a Tokyo-based Account Manager to lead relationship management and growth for our existing book of business. [Position Overview] You will take full ownership of account management for our existing customer base in Japan. Serving as a trusted advisor to our clients, you will collaborate closely with our newly established Tokyo operations team and overseas sales offices to drive customer satisfaction, client retention, and business expansion. [Key Responsibilities] - Account Enhancement & Growth Build strong, lasting trust with existing clients to ensure retention and support their business growth. Drive revenue growth through cross-selling and up-selling Ocean, Air, and value-added services. Capture Japan-controlled and locally decided opportunities (FOB/LOB business). -Operations Collaboration & Service Excellence Partner closely with the Tokyo Ocean and Air operations teams to deliver high-quality service and ensure swift issue resolution. Support onboarding for newly acquired accounts to ensure smooth transitions from sales to steady-state operations. - Global Alignment & Value Demonstration Collaborate with overseas Flexport sales teams to leverage global shipper relationships and convert them into Japan-origin and Japan-controlled business. Conduct regular meetings and Quarterly Business Reviews (QBRs) to demonstrate Flexport’s quantitative and qualitative value, deepening customer relationships. Stay updated on Japanese supply chain, regulatory, and logistics trends to proactively inform and guide clients. Working Hours 9:00-18:00(1 hour break) Job Requirements [Qualifications] - Experience: 6+ years of experience in sales, account management, or operations within freight forwarding or the 3PL/logistics industry (with a proven track record of growing long-term relationships with Japanese enterprise clients). - Knowledge: Deep understanding of Japan’s import/export trade flows and local shippers' operational expectations regarding quality and communication (solid working knowledge of Ocean and Air freight). - Language: Professional working proficiency or higher in both Japanese and English . - Skills: Strong cross-functional collaboration capabilities, excellent problem-solving skills, and a customer-first mindset. - Solid working knowledge of Ocean (FCL/LCL) and Air freight, with familiarity with FOB / LOB structures and origin control products preferred. - High integrity, customer-first orientation, and alignment with Flexport's values. English Level Business Conversation Level (TOEIC 735-860) Japanese Level Native Level Benefits & Perks: Commuting/ Transportation Allowance, Bonus, Salary Increment Evaluation, Restricted Stock Units, Employees' Pension Insurance, Social Insurance, Health Insurance, Workers' Accident Compensation Insurance, Employment Insurance, Group Term Life (GTL)/Accident Insurance, Business Travel Insurance, Retirement Allowance Plan. Holidays: 14 days, Sick leave, Five-Day Workweek, Child-care Leave, 15 days paid leave, Maternity/Paternity leave, Summer Holiday, Year-End / New Year Holiday, Congratulatory or Condolence Leave. Job Contract Period: Fulltime(3 months of Probation Period). Nearest Station: Yurikamome Takeshiba Stn 2-min walk (via pedestrian deck) · JR Hamamatsucho Stn 4-min · Toei Daimon Stn (Asakusa/Oedo) 5-min via Exit B1/B2.