IT Manager

Job Description 1. IT Operations Management • Management of all daily IT operations at the site • Provision of stable IT services and maintenance of service quality • Ensuring the availability and stability of IT infrastructure, systems, and network environments • Improving the quality of IT services for internal users and clients 2. IT Project Management • Launching IT environments for new clients/accounts • System and network upgrades • Planning and promoting IT infrastructure-related projects • Project planning, progress, risk, and quality management • Project promotion in collaboration with relevant departments domestically and internationally 3. Incident Management • Management of response and resolution processes in the event of an IT incident • Collaboration with specialized teams such as Network, System, and Security • Incident response and escalation based on SLAs • Root cause analysis and promotion of preventative measures in the event of a serious incident 4. Change Management • Promotion of change management processes in the IT environment • Coordination with relevant departments such as Network, System, and Operations • Management of the scope of impact, risks, and schedule of system changes • Achieving smooth changes while maintaining service quality 5. Security and Compliance • Adherence to global and internal IT security policies • Collaboration with relevant internal departments regarding IT security • Meeting various IT compliance requirements • Responding to audits and security reviews 6. Continuous Improvement • Identification of issues in IT systems, networks, and IT operations • Improvement of business processes and IT services • Streamlining and standardizing IT operations • Consideration of introducing new technologies and solutions 7. Team Management • Management and operational control of IT teams • Member development, evaluation, and skill improvement support • Improvement of service quality and business processes • Work allocation and resource management within teams 8. Stakeholder Management • Coordination of IT-related operations with various internal departments • Negotiation and management with external vendors/suppliers • Building relationships with clients and internal stakeholders • On-site IT support during visits by management and clients 9. IT Service Availability Management • Maintaining stable operation and high availability of IT services • 24/7 on-call support • Rapid decision-making and escalation in the event of a failure • Establishing an IT operational system that considers business continuity Working Hours 9:00 AM to 6:00 PM (8 hours of actual work) *Due to the nature of the work, 24/7 on-call duty may be required. Job Requirements ◆Required Qualifications ・Over 10 years of practical experience in IT Operations/IT Infrastructure ・Experience in IT operations in multiple locations or complex IT environments ・Experience managing an IT department or technical team ・Deep knowledge of TCP/IP and networking ・Knowledge of Microsoft enterprise environments ・IT Basic knowledge and practical experience in security - Ability to manage multiple projects and tasks concurrently - Experience in negotiation and coordination with internal and external stakeholders - Business communication skills in English (reading, writing, and speaking) ◆ Preferred qualifications - Experience working for a foreign-owned or global company - IT experience in the BPO/customer support/contact center industry - Experience setting up IT environments for new locations/new accounts - Knowledge of IT service management such as ITIL - IT project management experience - Vendor management experience - Experience in security/compliance-related work - Experience working in a bilingual English/Japanese environment Benefits & Perks • Comprehensive social insurance coverage • Commuting allowance • Remote work system • Paid leave system • Regular health checkups • Other various employee benefits • Salary increase and performance evaluation system • Other employee benefits as per company regulations Holidays • Complete two-day weekend (Saturday and Sunday) • Public holidays • Year-end and New Year holidays • Annual paid leave • Bereavement leave • Other leave as per company regulations