Solution Engineer

Job Description ■Responsibilities As a Solution Engineer, you will be responsible for the following duties: ・Address technical inquiries from prospective clients managed by Field Sales and resolve technical challenges to ensure smooth implementation. ・Provide deal support for enterprise-scale opportunities and system integration projects (e.g., integrations with Microsoft 365, access control systems, etc.). ・Collaborate and align on technical requirements with the Development Department. ・Conduct on-site operational testing and verification during system implementation. ・Handle client requests for completing security assessment questionnaires. ・Support proposals for Proof of Concept (PoC) initiatives leveraging new features and technologies. ・Lead internal training and enablement initiatives to elevate overall technical knowledge across the team. ▼ Key Integrations & Connected Products ・Groupware: Microsoft 365, Google Workspace, Cybozu Garoon ・Chat Tools: Microsoft Teams, Google Chat, Slack, Chatwork, LINE WORKS, etc. ・Access Control & Physical Security Hardware: Access control systems, IC card issuers, sensor devices, etc. ▼ Project Examples ・Simultaneous Multi-Location Rollout for a Global Enterprise Deployed visitor and meeting room management systems simultaneously across 5 global sites, including the headquarters of a major multinational company. Navigated complex Microsoft 365 environment constraints to align requirements and standardize operational workflows across different locations. ・Factory Security Enhancement & Security Guard DX Modernized traditional, paper-based security guard workflows in factory environments by seamlessly integrating visitor management with access control systems. Successfully achieved both operational efficiency and heightened security through guard-duty digitalization. 【Key Environment Appeals & Highlights】 1. Lead Deals with Technology as an "Office DX Architect" Design and propose optimal technical solutions for enterprise-scale projects and complex system integration initiatives. Rather than merely supporting sales calls, Solution Engineers take center stage to solve complex challenges—bridging third-party platforms like Microsoft 365 and Google Workspace with proprietary products. 2. Drive Product Evolution as the Bridge to R&D Transform client requests into technically feasible requirements for the development team, going beyond simple feature specifications. Experience the dynamic impact of refining and elevating Japan's No.1 market-share product through direct client insights. 3. Pioneer New Markets Through Proof-of-Concept (PoC) Initiatives Support PoC proposals utilizing brand-new features and technology. Take pride in directly shaping the future of workspace technology by proving next-generation office environments through technical expertise. 4. Gain Broad Technical Exposure & Deep Domain Specialization Engage with diverse systems across groupware, physical access control, and network infrastructure. Develop high-level expertise in both technical design and enterprise security by handling rigorous security assessment frameworks required by major corporations. 5. Elevate Team Capabilities Through Technical Enablement & Training Lead internal educational programs designed to raise overall technical proficiency across the company. Drive organizational growth by boosting the technical literacy of Sales and Customer Success teams. 【Solution Engineers & Development Environment】 ・Proposal-Driven Culture Built on Technical Expertise Collaborate closely with sales teams while taking the initiative as an SE to conceptualize and propose technical solutions directly to clients. Rather than simply implementing pre-defined requirements or settings, you are empowered to use technology as a strategic asset to guide and lead clients' DX strategies. ・Enterprise-Grade Integration & Testing Environment Validate and execute complex integrations with core enterprise infrastructure, including Microsoft 365 (Outlook / Azure AD), Google Workspace, and various physical access control hardware. Capitalize on the agility of in-house development to continuously pursue optimal integration standards. ・Hands-on Exposure to Major Business Infrastructure Gain deep technical mastery over sophisticated integration specifications with critical business platforms, such as Microsoft 365 (Outlook), Google Workspace, Slack, and Microsoft Teams. Build high-level technical expertise as a SaaS professional while sharply elevating your overall IT literacy. ・Flat, Collaborative, and Professional Culture Driven primarily by engineers in their 20s and 30s, the team fosters an open environment where members engage in flat discussions focused on technical accuracy and user experience. Work closely with executive leadership, experiencing firsthand the direct impact of technical solutions on overall business growth. ■Department Information The Solutions Engineering Team currently consists of four members. The team is primarily made up of young and mid-career professionals in their 20s and 30s. Regardless of gender, team members leverage their respective areas of expertise to collaborate closely with both the sales and development departments, taking the lead on “technical proposals” that are central to the company’s growth. ■Why Join This Team? ・High Autonomy & Rapid Decision-Making As a lean, highly skilled team, each member owns a broad scope of responsibility. Your ideas and technical insights directly influence project outcomes and product direction without unnecessary bureaucratic delays. ・Hybrid Mindset: Bridging Technology & Business Beyond deepening your technical expertise, you will regularly engage with client business challenges and DX strategies—allowing you to sharpen both technical architecture and business acumen simultaneously. ・Psychologically Safe & Collaborative Environment An energetic team centered around professionals in their 20s and 30s. The team fosters a supportive culture where complex technical challenges are openly discussed, tackled collaboratively, and solved together. Working Hours Flextime System Job Requirements 【Required】 2+ years of experience in any of the following roles: ・Systems Engineer ・IT Consultant ・Solution (Sales) Engineer ・Pre-Sales 【Preferred】 ・Experience with upstream phases of implementation projects ・Experience in client negotiations ・Experience with medium- to large-scale projects ・Experience as a project manager or leader ・Professional experience with Microsoft Entra ID and Exchange Online (Outlook) ・Experience developing web applications and similar systems ・Certifications in information processing ・Improvement of business processes using generative AI ・Experience building and operating Microsoft 365 environments Japanese Level Business Level(JLPT Level 2 or N2) [Welfare] ・Full social insurance ・Commuting allowance ・Flu shot subsidy ・Water dispenser ・Free drinks ・Team-building lunches ・Discount coupons for babysitting services ・Side jobs permitted ・Support program for obtaining professional certifications Holidays ■2 days off per week (Sat. and Sun.) ■National Holidays ■Year-end and New Year Holiday Job Contract Period fulltime