Housekeeping Manager

Job Overview Housekeeping Manager will oversee the daily operation of the Housekeeping Team, and also work closely with the cleaning company ensuring owners and guests are experiencing a memorable stay at Setsu Niseko by maintaining a high quality of cleanliness throughout the hotel. The role involves a very strong focus on direct management of various team members as well as working closely with other departments and suppliers all year round but especially in the winter. Responsibilities and Duties: The key tasks that are required of this person include: ■Oversee the daily smooth function of housekeeping to maintain the high quality of cleanliness throughout the hotel, and deliver a high level of guest experience to ensure owners and guests receive the very best of Setsu Niseko. ■Work closely with the cleaning company as well as other departments. ■Ordering and inventory of cleaning supplies, amenities, and linens. ■Handle and resolve any owners and guests related issues. ■Review owners and guests feedback and take action effectively. ■Recruitment of new full-time and seasonal staff. ■Monitor performance of staff, provide feedback, coaching and training as required. ■Conduct performance reviews with relevant staff as necessary. ■To ensure the working environment is safe and create a happy working environment. ■Role is flexible and the manager will have to adapt as necessary to the changing market conditions and operational constraints. ※Room cleaning itself is outsourced to a partner housekeeping company, and our team's main responsibilities are room inspections, quality checks, and coordinating with the outsourced cleaning company. Japanese language proficiency is essential, as regular communication and coordination with our outsourced housekeeping company is in Japanese. Working Hours 9 hours per day (with 1 hour break); between 07:00-24:00; 5 days a week. Job Requirements ■Housekeeping management experience ideally with seasonal/resort experience. ■A self-starter that can work independently and achieve targets. ■Understand Setsu Niseko’s vision for customer service and be committed to its delivery. ■Be an excellent, flexible, inspirational and involved team player. ■Well-developed written and verbal communication skills and the ability to communicate well across all levels of the organization. ■Ability to work well under pressure and strong problem-solving skills. ■Ability to set priorities and work to deadlines with close attention to detail. ■Always be punctual and considerate of fellow work colleagues. ■Native or fluent in both business Japanese and English. ■Visa status permitting full-time work in Japan. Sponsorship available for the right applicant. ■Driving license essential. Employment Benefits ■Monthly salary: ¥390,000 ~ ¥450,000 (plus annual discretionary bonus) ■Paid statutory holidays. 10 days after 6 months of employment, 11 days after 1 year and 6 months of employment. ■Discounts on a variety of products owned within the group: ski rentals, ski school, golf, etc. ■Individual Seasonal HANAZONO Grand Hirafu lift pass ■Japanese Health Insurance and Pension according to the law ■Commuting allowance to and from your home to work, capped at ¥45,000 per month. ■Retirement plan (after 10 years of service) ■Relocation expenses paid (up to ¥200,000 from outside of Hokkaido and ¥100,000 from within Hokkaido, based on actual expenses) Holidays Shift Schedule ※During peak season, a shift schedule may apply to cover weekends and public holidays Paid time off: 10 days after 6 months, rest follows according to labor laws Birthday leave: 1 day off during your birthday month Marriage benefit: 5 days of paid honeymoon leave and a celebration cash bonus Holiday recovery: Work a national holiday during peak winter? You can take that day off later in the year Seasonal flexibility: Many team members take extended vacations during the green (summer) season Special leave for life events (e.g., childbirth, leave for family loss, child’s wedding, etc.)