Guest Service Agent

Job Description Chatrium Niseko Japan is seeking a motivated and service-oriented Guest Service Agent to join our Front Office team. This role is ideal for hospitality professionals who enjoy delivering exceptional guest experiences in an international hotel environment. ■Provide warm and professional check-in and check-out services ■Handle guest inquiries, requests, and complaints efficiently ■Coordinate with housekeeping and other departments to ensure smooth operations ■Process reservations, payments, and guest records accurately ■Maintain Chatrium service standards at all times Working Hours ・Shift-based schedule ・Average of 40 hours per week within a month Job Requirements ■English: Business level (spoken and written) ■Japanese: Business level (spoken and written) ■Strong communication and customer service skills ■Ability to work shifts, weekends, and public holidays 【Preferred】 ■Diploma or degree in Hospitality or related field preferred ■Minimum 1 year of hotel front office or guest service experience preferred English Level Business Conversation Level (TOEIC 735-860) Japanese Level Business Level(JLPT Level 2 or N2) Salary JPY - Japanese Yen JPY 3000K - JPY 3500K Other Salary Description Monthly salary: 264,000 yen Employee Benefits & Allowances： ・Staff Accommodation ・Social Insurance: Health insurance and pension (50% company contribution) ・Meal Allowance: ¥8,000 per month ・Seasonal Ski Lift Pass: Full season pass provided (enjoy winter sports) ・Uniform Provided: Work uniforms supplied at company expense ・Performance Bonus: Based on company performance and individual evaluation Holidays ・Annual Holidays: 113 days per year (starting January 1st) ・Paid Leave: 10 days annual paid vacation Job Contract Period full-time