IT Help Desk Staff

Job Description: - IT Help Desk support for internal users (including headquarters and store staff) (initial response to escalation decision) - PC, smartphone, and other device setup, kitting, and troubleshooting - Installation and maintenance of IT equipment across store networks and multiple locations (including IT equipment at store locations such as golf shops) - Operational support such as account management and permission settings for internal systems - Daily communication, reporting, and coordination in English with overseas (Asia region) IT teams - Knowledge transfer, development of work procedure manuals, and on-the-job training/handover to successor members Work Environment: - You will work in direct collaboration with the Asia IT Head (from India) of the Information Systems Department at the Japanese subsidiary of a foreign-owned sports and lifestyle brand. - The office has a calm atmosphere, and you can work with autonomy in a small team. - Overtime is rare, allowing you to work with a focus on work-life balance. - You will have the opportunity to utilize your English skills as reporting and communication in English is a daily occurrence. Working Hours: - Night Shift (12-hour shift), approximately 14-16 days per month (Shift system: Rotation, such as 2 days on, 2 days off). Job Requirements: - Experience in IT Help Desk/Service Desk Operations - Basic Network Knowledge (including LAN/Wi-Fi, printers, and other peripherals) - Experience supporting both Windows and Mac devices - Experience with account management using Active Directory, etc. - Business-level English (reading, writing, and speaking) - Experience managing store networks/multi-location operations - Microsoft 365 (Teams, Outlook, etc.) support experience - 3-5+ years of practical experience in IT Help Desk/Service Desk operations - Fluent Japanese (JLPT Level 1 or N1) - Ability to understand existing business procedures, improve and refine them as needed, and lead a team